Track your cases from the Government Service Portal in Public Sector Digital Services

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Track your service request, information request, or license/permit request cases in the Government Service Portal by viewing a list of your cases and selecting the ones that you want to see more details about. Here, you can respond to an agent's inquiry, view a response, or see if there are any next steps required to resolve the case.

    Antes de Iniciar

    Role required: sn_gsm.constituent

    Por Que e Quando Desempenhar Esta Tarefa

    Selecting a case opens a form with the following sections:
    • A record of activity on the case, including added attachments or any interactions between the requester and the license and permit request case agent.
    • Tasks or actions that must be taken on the user's part, such as accepting or rejecting a case outcome.
    • The case details, including contact information, the case number, and the case's stage and status.
    • Any attached files.

    Procedimento

    1. In the Government Service Portal portal header, navigate to Your Cases.
      The following table lists the case categories that are visible:
      Tabela 1. Your Cases Category list
      Category Description
      All Cases List of all cases.
      Action Needed Cases in the Resolved state that are awaiting a constituent response.
      Your Cases Cases that haven’t yet been submitted for resolution.
      Your Requests Cases that have been submitted for resolution and are awaiting an agent response.
      Your Service Requests All service request cases that a user has access to. The Service Requests list shows the following fields:
      • Service Request Number
      • Short Description
      • Constituent, Business, or Business Contact
      • State
      • Reported on
      Your Information Requests All information request cases that a user has access to. The Information Requests list shows the following fields:
      • Information Request Number
      • Short Description
      • Constituent, Business, or Business Contact
      • State
      • Reported on
      Your Licenses/Permits All license and permit request cases that a user has access to. The License and Permit Requests list shows the following fields:
      • License and Permit Request Number
      • Short Description
      • Consumer, Business, or Business contact
      • State
      • Reported on
    2. In your list of cases, select the case number that you want to view more information about.
    3. Opcional: If you want to add a message for an agent, enter the message, and select Post.
      Your message becomes part of the case conversation. All responses from the agent are also included in the conversation, and you can see responses from other agents here.