---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Service Exchange for Consumers

# Public Sector Digital Services
Service Exchange for Consumers {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Service Exchange application with Public Sector Digital Services so your consumers can make any requests they need.

As a consumer, you can do the following using the Government Service Portal with Service Exchange:

* View the service catalog and create requests
* See remote choices and case updates in real time
* Receive resolution comments

{#service-bridge-psds-consu__mco-service-bridge-manufacturers-consu_ul_rjn_bt1_ccc}

A consumer instance is one that contains a B2B customer, channel, supplier or 3PL, who is receiving the Service Bridge connection​. A constituent with a consumer instance in Government Service Portal can use Service Exchange for Consumers to submit service requests.

For information on setting up Service Exchange for Consumers with Manufacturing Commercial Operations, see [Configuring Service Exchange for Consumers for Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/xTUD_xVPp4WbvBxEhgrgEg "You can do the following configuration tasks to customize your Service Bridge for consumers instance, the Government Service Portal.")