---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Create an investigative case narrative

# Create an investigative case narrative {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add supporting details to the case narrative to organize ongoing updates and investigative context. Information from a police report, witness complaint, or lead may go in the case narrative in order to organize pertinent
information into one place.

## Antes de Iniciar

Role required: Investigator

## Procedimento

1. Navigate to the CSM Configurable Workspace and select My active cases.  
   Alternatively, you can select a case using the CSM Configurable Workspace Lists menu by selecting ListsInvestigative CasesAll and selecting the case.
2. Select the case you wish to add narrative details to.
3. Select the Narrative tab.
4. In the Case Narrative field, enter the narrative details.  
   You can refine the text entered in this field using the Now Assist for PSDS Case Narrative refinement skill. For more information on this skill and how to use it, see [Refine an investigative case narrative using the Now Assist for PSDS Investigative case narrative refinement skill](https://servicenow-prod.fluidtopics.net/NbJLUvo1vX2g0ePDO~1a9w "Refine an investigative narrative").
5. Select Save.

## Resultado

The case narrative has been created. A log of edits attached to the users name appears in the activity stream, where team members assigned to the case can see a running log of what information was added and when. This is helpful if
there are multiple investigators and other personas involved in the case. The case narrative can be edited and added to at any time as new details, leads, and context become available.

## O que Fazer Depois

Add an entity to the case. For information on how to do this, see the following:
**Tarefas relacionadas**   

* [Add an associated person to an Investigative case](https://servicenow-prod.fluidtopics.net/SiKfeeS12RLPN~6kzSCW_w "Add an associate person to an investigative case. This person can be a subject, victim, witness, or another category.")
* [Add a location to an investigative case](https://servicenow-prod.fluidtopics.net/Jeqi35~5AC7Sf42_13q3SA "Add locations that are related to an investigative case created in the Investigative Case Management application.")
* [Add a property to an investigative case](https://servicenow-prod.fluidtopics.net/fTMve0YwoiALzPrUJNi4iw "Add property items that are related to an investigative case created in the Investigative Case Management application.")
* [Add an event to an investigative case](https://servicenow-prod.fluidtopics.net/k8wzrMYaTwAAmIr9XGvYXg "Add investigative incidents or events that are related to an investigative case created in the Investigative Case Management application.")
* [Add vehicles to an investigative case](https://servicenow-prod.fluidtopics.net/1NujZ3yRoJAaISFpnswHpA "Add vehicles that are related to an investigative case created in the Investigative Case Management application.")
* [Add an organization to an investigative case](https://servicenow-prod.fluidtopics.net/d27ccI4YLrGQH69soIOuPg "Add organizations that are related to an investigative case created in the Investigative Case Management application.")
* [Add firearms to an investigative case](https://servicenow-prod.fluidtopics.net/RWfD6e1svFkYnCTfXrUYmQ "Add firearms that are related to an investigative case created in the Investigative Case Management application.")