Track the status of a public service request from the Government Service Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Monitor the status of a case that you submitted through the Government Service Portal in Public Sector Digital Services. On the case page, you can see when the case was created, when it was last updated, and whether it’s awaiting a response from you or from an agent.

    Antes de Iniciar

    Role required: constituent, business_contact, business_partner

    Procedimento

    1. Navigate to the Government Service Portal.
    2. In the Government Service Portal header, select Your Cases.
      The following table lists the case categories that are visible:
      Tabela 1. Your Cases Category list
      Category Description
      All Cases List of all cases.
      Action Needed Cases in the Resolved state that are awaiting a constituent response.
      Your Cases Cases that haven’t yet been submitted for resolution.
      Your Requests Cases that have been submitted for resolution and are awaiting an agent response.
      Your Service Requests All service request cases that a user has access to. The Service Requests list shows the following fields:
      • Service Request Number
      • Short Description
      • Constituent
      • Business
      • Business Contact
      • State
      • Reported on
    3. Under Your Cases, select the case number that you want.
      The following table describes the fields that are displayed:
      Tabela 2. Government Service Portal Case Fields
      Fields Description
      Timeline Visual display that shows when the case was created and when it was last updated.
      State Current status of the case for the given stage. For a detailed explanation of each case state, see Government Service Portal Case states.
      Constituent, Business, or Business Contact Contact information for the reporting party.
      Service Type of service being requested.
      Stage Phase through which a case moves. For a detailed explanation of each case stage, see Government Service Case type.
      Location Type Option that indicates whether the location of the issue is an address or intersection.
      Address or Cross Streets Address or cross streets where the issue is located.
      Related tabs Additional case information, activity, or comments. The Related tabs show the following fields:
      • Activity
      • Attachments
      • Related Tasks

      You can add attachments or comments here.