---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Track the status of a request

# Track the status of a public service request from the Government Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Monitor the status of a case that you submitted through the Government Service Portal in Public Sector Digital Services.
On
the case page, you can see when the case was created, when it was last updated, and whether it's awaiting a response from you or from an agent.

## Antes de Iniciar

Role required: constituent, business_contact, business_partner

## Procedimento

1. Navigate to the Government Service Portal.
2. In the Government Service Portal header, select Your Cases.  
   The following table lists the case categories that are visible: {#psds-track-service-request-status-user__table_uc3_m2l_gvb__entry__2}

   | Category | Description |
   |-|-|
   | All Cases | List of all cases. |
   | Action Needed | Cases in the Resolved state that are awaiting a constituent response. |
   | Your Cases | Cases that haven't yet been submitted for resolution. |
   | Your Requests | Cases that have been submitted for resolution and are awaiting an agent response. |
   | Your Service Requests | All service request cases that a user has access to. The Service Requests list shows the following fields: * Service Request Number * Short Description * Constituent * Business * Business Contact * State * Reported on {#psds-track-service-request-status-user__ul_bvt_tns_gvb} |
   [Tabela 1. Your Cases Category list]

   {#psds-track-service-request-status-user__table_uc3_m2l_gvb}
3. Under Your Cases, select the case number that you want.  
   The following table describes the fields that are displayed:{#psds-track-service-request-status-user__table_dhf_xys_gvb__entry__2}

   | Fields | Description |
   |-|-|
   | Timeline | Visual display that shows when the case was created and when it was last updated. |
   | State | Current status of the case for the given stage. For a detailed explanation of each case state, see [Government Service Portal Case states](https://servicenow-prod.fluidtopics.net/Jk6xjKc1Ji8Qr0uDq1P5Pg "A public service request case within one of the three Public Sector Digital Services playbook applications can be in one of several states as it progresses through the fulfillment cycle."). |
   | Constituent, Business, or Business Contact | Contact information for the reporting party. |
   | Service | Type of service being requested. |
   | Stage | Phase through which a case moves. For a detailed explanation of each case stage, see [Government Service Case type](https://servicenow-prod.fluidtopics.net/MLUwuDQl1iVbQj50sEbfPg "You can use a public service case, which is based on the Government Service case type, to extend the customer service case from the Customer Service Management application. By using a case type, you can define the processes and data that are needed to resolve your public service requests."). |
   | Location Type | Option that indicates whether the location of the issue is an address or intersection. |
   | Address or Cross Streets | Address or cross streets where the issue is located. |
   | Related tabs | Additional case information, activity, or comments. The Related tabs show the following fields: * Activity * Attachments * Related Tasks {#psds-track-service-request-status-user__ul_onk_bgt_gvb} You can add attachments or comments here. |
   [Tabela 2. Government Service Portal Case Fields]

   {#psds-track-service-request-status-user__table_dhf_xys_gvb}