---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure RCA privilege settings

# Configure Restricted Caller Access (RCA) privilege settings {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Define cross-scope access to an application, application resource (such as an access control role, a business rule, a UI action, or a script include), or event. You can use a requested RCA to grant store apps access to
protected resources in the ServiceNow AI Platform without the need to wait for the next family release.

## Por Que e Quando Desempenhar Esta Tarefa

If you have the system admin or application admin role, you can review requested RCAs and approve and deny them. You can even use these settings to allow or deny requests for access.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllCase TypesManage Case Types.
2. Validate there is a record for Information Request and the short description is 'Manage requests for FOIA/public records.
3. Create a case from a list in Workspace and validate the fields are populated correctly.