Using the activity stream

You can use an activity stream to communicate with constituents and track the information on a record. The activity stream updates when the current activity in the playbook is updated.

You can access the activity stream by selecting the activity stream icon () in the contextual side panel.

Agent tasks in the activity stream

The following table lists the tasks that you can do in the activity stream.

Tabela 1. Agent tasks

Task	Description
View posts for the case or case task	Current activity in the playbook work area that determines the information that is displayed in the activity stream. Scroll through the posts in the Activity section to view the case or task information. Select Case or Task at the top of the activity stream to switch views.
Add work notes or comments	In the Compose section: Select the Work notes or Comments activity. Add the information to the text field. Select Post Work Notes or Post Comments. The post is added to the Activity section. Internal work notes are private and are only visible to other agents. External comments are visible to agents and requesters.
Filter or search posts	Select the filter icon () at the top of the Activity section to display the filter selections: Post types: Select the types of posts to view, such as the work notes or attachments. Field changes: Select the fields that you want to view the posts for in only those fields. Flagged: Enable this button to view the posts that have been flagged as important. Filter sets: Select two or more filters in this list. Select the search icon () to search all activity posts.
Sort posts	Select the sort icon () to sort the posts by the newest to the oldest or the oldest to the newest posts.
Expand and collapse posts	Select the more options icon () to expand and collapse posts: Expand all posts: Expands the posts to view additional details. Collapse all posts: Returns the posts to their previous state.