---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Playbooks and Solutions

# Install and configure playbooks and other solutions in Public Sector Digital Services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install one or more applications available for use with Public Sector Digital Services. You can then configure the features available for submitting requests and routing requests to agents and other entities.

The following applications are available with Public Sector Digital Services that enable you to create and use playbooks and other solutions as an end-to-end workflow for handling constituent applications and requests. For more information on installing and
configuring each application, see the corresponding pages below.

## Solutions {#psds-install-playbooks-solutions__id_obz_hcl_c3c}

|-|-|-|
| [Investigative Case ManagementOrganize, track, and resolve investigations at all levels of government.](https://servicenow-prod.fluidtopics.net/N~LM45jaTj1yj4gJzCerAw "Install the Investigative Case Management application, which enables users to. You can then configure the features available for.") | [Grants ManagementHandle applications for grants submitted by public sector users.](https://servicenow-prod.fluidtopics.net/hPSkQbf23QlLpTMf1QIb~A "Install the Grants Management application, which enables users to submit and track grants management requests and provides government agents with a predefined process for handling and resolving these requests. You can then configure the features available for submitting requests and routing requests to agents.") |   |
[ ]

{#psds-install-playbooks-solutions__table_pkt_tl4_zbc}

## Playbooks {#psds-install-playbooks-solutions__section_q4z_gcl_c3c}

|-|-|-|
| [Social Benefits PlaybookHandle applications for social benefit programs.](https://servicenow-prod.fluidtopics.net/GpxH942jSzewufw1uqZc4A "Install the Social Benefits Playbook application, which enables public sector end users to submit and track social benefit requests and provides government agents with a pre-defined process for handling and resolving these requests. You can then configure the features available for submitting requests and routing requests to agents.") | [License and Permit PlaybookHandle license and permit requests.](https://servicenow-prod.fluidtopics.net/OBqOV~VsggqHfM9mfkPoCQ "Install the License and Permit Playbook application, which enables public sector end users to submit and track license and permit requests and provides government agents with a pre-defined process for handling and resolving these requests. You can then configure the features available for submitting requests and routing requests to agents.") | [Information Request PlaybookHandle public record and information requests.](https://servicenow-prod.fluidtopics.net/dJX12zC3cglWllpcVu0QOQ "Install the Information Request Playbook application, which enables public sector end users to submit and track public record requests and provides government agents with a pre-defined process for handling and resolving these requests. You can then configure the features available for submitting requests and routing requests to agents.") |
|   | [Service Request PlaybookHandle non-emergency service requests.](https://servicenow-prod.fluidtopics.net/UsVgQo5N2Cu4KCjjKgtzlQ "Install the Service Request Playbook application, which enables public sector users to submit and track non-emergency service requests, and provides government agents with a process for handling these requests. You can then configure the features available for submitting requests and routing requests to agents.") |   |
[ ]

{#psds-install-playbooks-solutions__table_pgl_nbl_c3c}