---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Analytics and insights

# Exploring Analytics and insights for Public Sector Digital Services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Performance Analytics applications for Public Sector Digital Services to report your constituent service performance and effectiveness. You can use the predefined key performance indicators (KPIs) and preconfigured role-based dashboards for monitoring your
service processes. These analytics enable you to align your organizational goals across all roles, from executive to manager to agent.

## Performance Analytics dashboards {#psds-explore-analytics-and-insights__section_vgy_y5w_vvb}

By using the preconfigured Performance Analytics dashboards, you can provide your government service managers with deep insights into how they can visualize the data over time, analyze service delivery processes, and identify areas of improvement.

The following example shows a Performance Analytics dashboard with citizen service trends and how efficient government cases were handled that month.  
Figura 1. Public Sector Digital Services Constituent Services dashboard

To learn more about the Performance Analytics solutions, see [Analytics and Reporting Solutions for Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/TS1wjayjVGq9TW6ryCGkmw "Platform Analytics Solutions contain prepackaged Platform Analytics content for use with other ServiceNow AI Platform products. This Platform Analytics Solution provides KPIs and benchmarks to measure the government services provided to constituents.").