Create a pre-eligibility decision table

Australia Public Sector

Release: australia
ft:locale: pt-BR
ft:publication_title: Australia Public Sector
ft:clusterId: gvin
bundleId: gvin
workflow: Customer and Industry

Create a Pre-Eligibility Decision Table in License and Permit Playbook

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

3 min. de leitura

The License and Permit Playbook incorporates the use of pre-eligibility criteria, a series of questions that may be posed to an applicant to determine whether they are eligible to apply for a license/permit. This aims to deflect applications in which the applicant is not eligible to obtain a license/permit.

Por Que e Quando Desempenhar Esta Tarefa

The Pre-Eligibility Configuration decision table is used to map pre-eligibility questions to a license/permit type.

Antes de Iniciar

Role required: admin

Por Que e Quando Desempenhar Esta Tarefa

Pre-eligibility criteria is established by performing the following activities:

Configuring a new pre-eligibility decision table
Update the Public Sector Digital Services Pre-Eligibility Configuration decision table

Procedimento

To configure a new pre-eligibility decision table, Navigate to All > Workflow Studio.
Select New.
Select Decision Table.

On the form, fill in the fields with the following information:


Field	Entry
Decision Table	Drivers License Pre-Eligibility
Application	License and Permit Playbook
Accessible from	All Application Scopes
Draft Authoring	Selected

Select Build decision table.
Select Add an input.

On the form, fill in the fields with the following information:


Field	Entry
Label	applicant_over_age_18
Type	String

Repeat steps 6-7 for all pre-eligibility questions that you wish to configure to appear on the first activity of the playbook.
Select Add condition column.

Condition columns are conditions that are compared against the input values to determine the results of a decision table.

On the form, fill in the fields with the following information:


Field	Entry
Condition Column Label	applicant_over_age_18
Input	applicant_over_age_18
Default Operator	is

Nota:

By default, the operator is set to is, meaning an equal comparison of the values provided by the end user against the inputs configured in step 12 below. Other operators can be used depending on how the eligibility will be determined against the given input.

Select Done.
Select the field below the newly created condition column, and enter the value Yes or No depending on the expected response for eligibility.
Select the icon and select Add condition column.
Repeat steps 10-13 for all input values that determine an applicant's eligibility.
Select the icon and select Add result column.

On the form, fill in the fields with the following information:


Field	Entry
Result Column Label	Eligibility
Result Type	True/False

Select Done.
Set the Eligibility result field to be True if all conditions are met, and select OK.
Select Save, then select Publish.
Select Publish in the prompt.
The status of your decision table should now be set to Active.
To update the Public Sector Digital Services pre-eligibility configuration decision table, navigate to All > Workflow Studio.
Select Decision tables > Public Sector Digital Services Pre-Eligibility Configuration.
Select Create Draft to edit the table.
Select the icon to add a new decision row.

This decision row maps the extended License & Permit case table with its corresponding Product Model, as well as the eligibility decision table that was created above.

On the form, fill in the fields with the following information:


Field	Entry	Description
Table	sn_gsm_drivers_license_case (or the name of the License & Permit Table that was extended from the base case)	The column name (not the column label) for the associated pre eligibility question that exists on the license and permit case table or extended table.
Product Model	Drivers License	Product model for the particular license/permit.
Description	Confirm the applicant’s eligibility by answering the questions below.	The description that displays at the top of the pre-eligibility activity in the playbook.
Form Header		Shows a form header above the eligibility questions. Leave this field empty.
Error Header	Not eligible	Error header in the first playbook activity stating that the applicant is not eligible after clicking “Start Application”.
Error Message	Each license/permit has certain criteria that must be met to apply. Review your answers to ensure accuracy.	Error message in the first playbook activity stating that the applicant is not eligible after clicking “Start Application”.
Help URL	Link to a ServiceNow® Page	Presents a Learn more link within the error message if the applicant is found to be ineligible. The value in this field will be a link to a ServiceNow® page.
Eligibility	Drivers License Pre-Eligibility	The eligibility decision table created in the previous section for this particular product model. For example, Drivers License Pre-Eligibility.

Select Save, then select Publish.
Select Publish in the prompt.
The status of your decision table should be set to Active.