---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Core Tables and Flows

# Tables and Flows installed with Public Sector Digital Services Core {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

This section describes the tables and flows installed with the Public Sector Digital Services Core application and shows how they store and manage information.

## Public Sector Digital Services Core tables installed {#psds-data-model-core-tables__section_s1x_dzh_wdb}

{#psds-data-model-core-tables__table_fbz_45z_vdb__entry__3}

| Table | Description | Extends Table |
|-|-|-|
| Government Service Case \[sn_gsm_government_service_case\] | Contains records of individual cases related to government services, tracking requests, interactions, and resolutions for constituents seeking assistance from government agencies. | Customer Service Case (sn_customerservice_case) |
| Government Service Task \[sn_gsm_government_service_task\] | Contains tasks associated with government service cases, outlining specific actions to be performed, their status, and assigned personnel. | Customer Service Task (sn_customerservice_task) |
| Constituent Profile \[sn_gsm_constituent_profile\] | Contains detailed profiles of constituents, including personal information, contact details, and engagement history with government services. | Consumer Profile (sn_csm_consumer_profile) |
| Business Profile \[sn_gsm_business_profile\] | Contains profiles of businesses interacting with government agencies, documenting registration information, contact details, and service engagements. | N/A |
| Business Registration Request \[sn_gsm_business_registration\] | Contains information about new business registration requests. | N/A |
| Government Service Document \[sn_gsm_document\] | Contains information about service documents. | Documents (ds_document) |
| Government Service Evaluation Task \[sn_gsm_government_service_evaluation_task\] | Contains information about service evaluation tasks. | Government Service Task (sn_gsm_government_service_task) |
[Tabela 1. Public Sector Digital Services Core tables]

{#psds-data-model-core-tables__table_fbz_45z_vdb}

## Flows installed {#psds-data-model-core-tables__section_wdn_cbp_rsb}

{#psds-data-model-core-tables__table_f55_gbp_rsb__entry__2}

| Flow | Description |
|-|-|
| Create blocked by record if Case Task is associated with government case \[create_blocked_by_record_if_case_task_is_associated_with_government_case\] | Creates a blocked by record if the Case Task is associated with a government case. |
| Create blocked by record if Government case needs customer information \[create_blocked_by_record_if_case_needs_customer_information\] | Creates a blocked by record if the Government case needs more customer information. |
| Resolve blocked by record if Case Task is closed and associated with Government Case \[resolve_blocked_by_record_if_case_task_is_closed_and_associated_with_government_case\] | Removes the blocked by record for the associated Government case if the Government case is resolved. |
| Resolve blocked by record if user information is provided for Government case \[resolve_blocked_by_record_if_user_information_is_provided_for_govt_case\] | Removes the blocked by record if the case task is closed. |
[Tabela 2. Public Sector Digital Services Core flows]

{#psds-data-model-core-tables__table_f55_gbp_rsb}