---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure a playbook service definition

# Configure a service definition for Playbooks in Public Sector Digital Services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Create a service definition for use with Playbooks in Public Sector Digital Services.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Service definitions are records used to store details about a service that is available to end customers. You can create service definitions for each public service offered by your government agency.  
After upgrade to Public Sector Digital Services v8.0, Services Offered, an extension of Product Model, will no longer be used to model government services. Services Received, an extension of Sold Product, will no longer be used to model the government services that have been granted/delivered to constituents. The Service Definition table will be used to model all public services offered by governments. The following fields from the Service Offered table will be removed and replaced with Service Model fields:

* Type
* Status
* Number
* Period Start Date
* Period End Date
* Jurisdiction
* Category
* Subcategory
* Payment source
{#psds-create-new-service-definition__ul_ah5_kyj_dzb}  
Importante:  
When upgrading to Vancouver, any data in the Services Offered and Services Received tables will need to be manually migrated into the Service Definition table. You can do so by creating a Service Definition for each entry in the Services Offered table. Services Offered and Services Received data will not be accessible within the application until this step is completed. This is an optional task for previous releases.

## Procedimento

1. To see all data in the Services Offered table that is a candidate for migration, navigate to SystemAll.
2. Enter `sn_gsm_government_service_model.list` in the search box and select Enter.
3. Navigate to AllCustomer ServiceAdministrationService Definitions.
4. Select New.
5. Enter the details for the Service Definition.  
   {#psds-create-new-service-definition__table_n3z_2vb_jmb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the service definition. |
   | ID | System-generated unique identifier for the service definition. |
   | Table | Table associated with the service definition. Select a case or task table based on the service. |
   | Customer service type | Select a service type for the service definition. |
   | Playbook record generator | Select a playbook record generator. |
   | Service Organizations offering Service | Service that the service organizations provide. |
   | Order | The order in which the case type appears in the interceptor. |
   | Active | Check box to activate or deactivate the service organization criteria. |
   | Description | Description of the service definition. |
   [Tabela 1. Service definition form]

   {#psds-create-new-service-definition__table_n3z_2vb_jmb}
6. Select Submit or Update.
7. Select the new Service Definition Record.
8. In the Default Table Values field, select Service Definition.
9. Select the search icon ![Search icon.](), and select the new Service definition in the choice menu.
10. Select Submit.  
    The service definition is now created and can be used with any of the playbooks in Public Sector Digital Services.