--- sourceDocument: Australia Public Sector sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Public Sector ft:clusterId : - gvin bundleId : - gvin workflow : - Customer and Industry --- # Configure groups by application # Configure user groups by application in Public Sector Digital Services {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Configure required or optional user groups for Public Sector Digital Services applications for assignment of cases and tasks. You can assign roles to groups to provide access to all group members, or assign roles to individual users. User groups are used across most processes in Public Sector Digital Services ServiceNow AI Platform® for assigning work to agents, and requesting documents, information, approvals, etc. Depending on what application you're configuring, you will need the following roles to assign roles to users or delegate access to group members.{#psds-configuring-groups__table_vjg_2gh_pgc__entry__2} | Application/Plugin | Role Required | |-|-| | Investigative Case Management | * sn_gsm_ivc_mgmt.admin * admin {#psds-configuring-groups__ul_rpl_hgh_pgc} | | Service Applicant Information Plugin | * sn_svc_appl_info.admin * sn_svc_appl_info.applicant_admin * admin {#psds-configuring-groups__ul_ntv_ygh_pgc} | | Service Applicant Program Management | * sn_svc_appl_pgm_mg.admin * sn_svc_appl_pgm_mg.grant_program_admin * admin {#psds-configuring-groups__ul_tlk_sgh_pgc} | | Grants Management | * sn_gsm_grnt_mgmt.grant_admin * sn_svc_appl_pgm_mg.grant_program_admin * admin {#psds-configuring-groups__ul_cgj_kgh_pgc} | | Social Benefits Playbook | * sn_gsm_soc_bnfts.admin * admin {#psds-configuring-groups__ul_urw_kgh_pgc} | | License and Permit Playbook | * sn_gsm_lic_prmt.admin * admin {#psds-configuring-groups__ul_yhf_mgh_pgc} | | Information Request Playbook | * sn_gsm_info_req.admin * admin {#psds-configuring-groups__ul_tqc_ngh_pgc} | | Service Request Playbook | * sn_gsm.constituent_admin * admin {#psds-configuring-groups__ul_ym2_hhh_pgc} | | Public Sector Digital Services Core | * sn_gsm.admin * admin {#psds-configuring-groups__ul_kv2_qgh_pgc} | [ ] {#psds-configuring-groups__table_vjg_2gh_pgc} ## Configuring Groups by application or plugin {#psds-configuring-groups__section_gl5_rfh_pgc} The following user groups will need to be configured on setup in order to use the following applications or plugins. For information on how to configure user groups if you have the above roles, see [Configure user roles and groups in Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/jsAeVYVUylB_3hOWkKB6vg "The Public Sector Digital Services application uses roles to provide access to information, identify internal and external users, maintain data security, and establish different types of relationships between users and public sector entities. These roles provide different levels of access to public sector data, to help maintain data security."). Any rule that is applied to a group is automatically assigned to group members. For example, roles and assignment rules are automatically assigned to group members. {#psds-configuring-groups__table_djp_2kw_13c__entry__5} | Application, Feature, or Plugin | User Group | Group Description | Required? | User Role(s) | |-|-|-|-|-| | ICM: Entity Management | Case Agent | | | | | | Investigative assistance | | | | | | Expert Analyst | | | | | | Crime Lab Technician | | | | | | Coroners Office Liaison | | | | | | District Attorney | | | | [Tabela 1. ICM Management User Groups] {#psds-configuring-groups__table_djp_2kw_13c} {#psds-configuring-groups__table_hx2_vfh_pgc__entry__5} | Application, Feature, or Plugin | User Group | Group Description | Required? | User Role(s) | |-|-|-|-|-| | Grants Management | | | | | | Grants Program Setup | Internal Program Team | Add members of your internal team who will be responsible for the grant program. For more information on creating an internal program team, see [Add members to a Grant Program internal program team](https://servicenow-prod.fluidtopics.net/VinoPduRLi0O4enE7kP3tg "As an agent or Grants Program Manager, you can add members of your internal team who will be responsible for the grant program. These are different than points of contact that potential applicants can reach out to during the proposal phase."). | Y | * Grant Case Writer \[sn_gsm_grnt_mgmt.case_writer\] * Grant Case Viewer \[sn_gsm_grnt_mgmt.case_viewer\] {#psds-configuring-groups__ul_ybs_5rh_pgc}For more information on configuring read/write access for Internal Program Team members, see [Configure read/write access roles for the Grants Management internal program team](https://servicenow-prod.fluidtopics.net/oGCF1kOOZiuj_w6ZM3iNbQ "In a Grant Program, certain access is granted to each Internal Program Team user on a case-by-case basis. As an admin, you can delegate read/write access to users within internal teams by mapping specific roles to read/write access."). | | | Point of Contact group | Add public-facing points of contact to your grant program that potential applicants can reach out to. For more information on creating a point of contact user group, see [Create a grant program using Grants Management program setup for Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/raEHZOlZiQ4lv0BUVayKEQ "As a grant program manager at a government service agency, use the Public Sector Digital Services Grants Management program setup​ to either create a new grant program, or create one from an existing configuration."). | N | | | Grants Management Portal | | | | | | Reviewer Service Portal | Merit (External) Reviewer Team | Add users to the Merit Reviewer user group to enable them to review and score Grant Programs from within the Reviewer Service Portal. For more information on creating external merit review teams, see [Configure the Merit Reviewer Team in the Reviewer Service Portal](https://servicenow-prod.fluidtopics.net/cNxUTqkBRH5_ZXwAUtJYWA "If you have the admin role, you can add or remove users to the external merit reviewer user group to delegate access for reviewing and scoring grant proposals from within the Reviewer Service Portal."). | Y | External Reviewer \[sn_gsm_grnt_mgmt.external_reviewer\] | | Service Applicant Information Plugin | | | | | [Tabela 2. Grants Management User Groups] {#psds-configuring-groups__table_hx2_vfh_pgc} {#psds-configuring-groups__table_bhp_rjh_pgc__entry__2} | Application, Feature, or Plugin | User Groups to Configure | |-|-| | Information Request Playbook | * Legal Review Group: * Review Group: * Final Review Group: * Billing Support Group: {#psds-configuring-groups__ul_enm_3mh_pgc} For information on how to create or edit a legal, review, or final review assignment group, see [Create or edit a legal, review, or final review assignment group](https://servicenow-prod.fluidtopics.net/V~wM5oYFP7LFmsmOv~5pGA#create-or-edit-assignment-group-psds "Create or edit a legal, review, or final review assignment group for Information Requests."). For information on how to create or edit a Billing Support Group, see . | [Tabela 3. Information Request User Groups] {#psds-configuring-groups__table_bhp_rjh_pgc}