---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Set up self-service

# Set up constituent self-service in Public Sector Digital Services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Creating a self-service portal such as the Government Service Portal helps constituents submit requests independently. You can integrate features like knowledge bases, chatbots, and appointment booking for easy access to information.

|-|-|
| [Government Service PortalSet up the Government Service Portals to provide information and support to your constituents.](https://servicenow-prod.fluidtopics.net/yyNSH_LQ2CG_B0zauxx5Cg "Modify the Government Service Portal to meet your needs, for example to set the portal branding.") | [Service catalogCreate service catalogs to provide your customers with self-service opportunities to request items such as service and product offerings.](https://servicenow-prod.fluidtopics.net/2er3wEBdDKmht4JK40k3rw "Configure the Public Sector Digital Services service catalog so that you can define the type of public service being offered, the service taxonomy, and which agency offers the service. These services are displayed on the Government Service Portal.") |
[ ]

{#psds-config-set-up-self-service__table_gg4_j41_l1c}

[Government Service Portal](https://servicenow-prod.fluidtopics.net/yyNSH_LQ2CG_B0zauxx5Cg "Modify the Government Service Portal to meet your needs, for example to set the portal branding.")

:   Create and enable self-service portals for your customers to support their needs efficiently. Integrate these portals with knowledge bases, communities, service catalogs, and chatbots. Additionally, provide features like
    walk-up experiences and appointment booking to enhance their self-service options.

[Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)

:   Use the Service Catalog application to create and customize service catalogs so that your constituents can request items such as services and public records, or submit applications for grants or various social benefit
    programs. Additionally, you can standardize request fulfillment to maintain the accuracy and availability of the items in the catalogs.