---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Implement intelligence

# Implement intelligence in Public Sector Digital Services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Integrate intelligence features to automate routine tasks and provide relevant content.

|-|-|
| [Now Assist for Public Sector Digital Services (PSDS)Use Now Assist for PSDS to enhance user productivity and efficiency through conversation and proactive experiences using generative AI.](https://servicenow-prod.fluidtopics.net/7SoEMj9MH6IC3CB3u1~xlQ "If you have the admin role, you can configure the Now Assist for Public Sector Digital Services (PSDS) application so that your agents and managers can use the generative-AI skills in CSM Configurable Workspace and in Core UI.") | [Agentic AIUtilize agentic AI solutions to analyze and classify cases and automate tasks in the Information Request Playbook.](https://servicenow-prod.fluidtopics.net/997_aSc_eCNEdfm0Y~eybg "Configure the Now Assist AI Agents to execute use cases and complete tasks autonomously in Public Sector Digital Services.") |
[ ]

{#psds-config-imp-intel__table_bxc_fn1_l1c}

[Now Assist for Public Sector Digital Services (PSDS)](https://servicenow-prod.fluidtopics.net/7SoEMj9MH6IC3CB3u1~xlQ "If you have the admin role, you can configure the Now Assist for Public Sector Digital Services (PSDS) application so that your agents and managers can use the generative-AI skills in CSM Configurable Workspace and in Core UI.")

:   Use the Public Sector Digital Services to boost productivity and efficiency with generative AI. This tool enhances user interactions by summarizing case information, generating resolution notes, and providing chat summaries. It
    also helps you quickly understand chat and case context, enabling faster and more accurate customer resolutions.

[AI Agents for Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/997_aSc_eCNEdfm0Y~eybg "Configure the Now Assist AI Agents to execute use cases and complete tasks autonomously in Public Sector Digital Services.")
:   Use machine learning solutions in Public Sector Digital Services to handle case creation, assignment, and resolution. Implement these solutions to analyze and classify cases, automate tasks, and streamline processes.