---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure role responsibilities

# Configuring Investigative Case Management role responsibilities {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure and assign role responsibilities to users.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

A responsibility, or responsibility definition, specifies the role or function a user has within an entity or organization, determining access through relationships. When creating a relationship, users are assigned specific
responsibilities that grant access to the entity and its related entities. For information on linking entities for access control, see [Associate and link multiple entities](https://servicenow-prod.fluidtopics.net/ZQAsxraWRmF0~A_~~rYj8Q "All entities available in the ICM master index can be linked together. Add associated entities to each other within a case created in the Investigative Case Management application workspace.").

You can use the responsibility definitions provided with the Investigative Case Management plugins. For information on the responsibilities provided with ICM, see [Assign user personas, roles, groups, and responsibilities in Investigative Case Management](https://servicenow-prod.fluidtopics.net/IMR2OkhN5SLL5dUQKPUNrg "By default, Investigative Case Management comes with roles, personas, and responsibilities that can be assigned to existing users on the platform.").

As an admin, you can also modify these role responsibility definitions or create your own to meet your organization requirements.

## Por Que e Quando Desempenhar Esta Tarefa

Nota:  
If you modify the existing definitions or create definitions, you must update access control lists (ACLs) to reflect the changes.

## Procedimento

1. Navigate to AllCustomer ServiceAdministrationResponsibility Definitions, or enter ` sn_customerservice_responsibility_def.list` in the navigation filter.
2. Select New.
3. On the form, fill in the fields.  
   {#psds-config-icm-create-responsibilities__table_gza_pjv_bs__entry__2}

   | Field | Definition |
   |-|-|
   | Name | Name of the responsibility. For example, Probation Officer. |
   | Type | Type of users to whom the responsibility can be assigned to. Select User if this responsibility should be assigned to an employee or user within the organization. When assigning this type, the list of available users comes from the users \[sys_users\] table. |
   | Unique | Option that you can select to disable the duplicate entries for the responsibility definition. Leave this box unchecked. |
   [Tabela 1. Responsibility Definition form fields]

   {#psds-config-icm-create-responsibilities__table_gza_pjv_bs}
4. Select Submit.  
   The new responsibility definition is created.
{#psds-config-icm-create-responsibilities__steps_ynj_mlp_m3c}