---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Assign personas, roles, responsibilities, and groups

# Assign user personas, roles, groups, and responsibilities in Investigative Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

By default, Investigative Case Management comes with roles, personas, and responsibilities that can be assigned to existing users on the platform.

## Assigning user roles {#psds-config-icm-assign-user-roles-responsibilities__section_tvm_2tp_m3c}

Assign roles to members of your investigative organization Investigative Case Management application so that your users can have delegated access to Investigative Case Management features, capabilities, and data. You must have the admin role.  
There are a few best practices when assigning roles to users:

* Determine the roles who would be working on the investigative cases for the organization, and what user would do what. For more information on the roles available in Investigative Case Management and to determine which makes sense for each user, see [Roles installed with Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/Bel1_W9XbQ6~_B7TEbROZQ "The Public Sector Digital Services application uses roles to provide access to information, identify internal and external users, maintain data security, and establish different types of relationships between users.") and [Investigative Case Management Personas](https://servicenow-prod.fluidtopics.net/zQy9dglm7KJzAWCVy4ROzA "Understand the key personas involved in Investigative Case Management and their responsibilities in supporting investigations and operations.")
* Create as many users as needed in your organization.

{#psds-config-icm-assign-user-roles-responsibilities__ul_f5x_jfv_m3c}To assign roles to a user:

1. Make sure the user exists. If not, navigate to the user table and create the user.
2. Navigate to AllUser AdministrationUsers to create a user record, or open an existing user record.
3. In the Roles related list, select Edit.
4. In the Collection list, select the desired roles, and then select Add
5. Select Save.
6. Repeat as many times as needed until all desired users are added to and associated with the organization and have the desired role.
{#psds-config-icm-assign-user-roles-responsibilities__ol_olc_x5p_m3c}You can also create user groups and assign roles to them. Users assigned to the group inherit the roles.

## Using assignment groups to create organizational teams {#psds-config-icm-assign-user-roles-responsibilities__section_hwj_ftp_m3c}

There are a few best practices when creating groups:

* Create one group for administrators and assign the admin role to this group only.
* Create as many groups as needed in your organization. For example, create an investigator group for each supervisory agent team, and a larger investigator group for the investigators for the entire organization, and a group for all the supervisory agents with their manager. Assign the necessary users to those groups, and then assign the necessary role to those groups if you haven't already. You can create groups first, assign a role to the group, and add users, OR you can add user roles individually and then add them to the group. Anyone in the manager field automatically gets investigator privileges too because they are part of the group.
{#psds-config-icm-assign-user-roles-responsibilities__ul_wf4_ysb_mv}  
To create a user assignment group:

1. Navigate to AllUser AdministrationUsers to create group record.
2. Navigate to to add users to the group, and repeat as many times as needed until all desired users are added to the group.
3. Add role to group.
{#psds-config-icm-assign-user-roles-responsibilities__ol_xwf_zxp_m3c}

For more information on the roles available in Investigative Case Management and to determine which makes sense for each user, see [Investigative Case Management roles](https://servicenow-prod.fluidtopics.net/Bel1_W9XbQ6~_B7TEbROZQ#roles-installed-with-public-sector-digital-services__icm-Roles) and [Investigative Case Management Personas](https://servicenow-prod.fluidtopics.net/zQy9dglm7KJzAWCVy4ROzA "Understand the key personas involved in Investigative Case Management and their responsibilities in supporting investigations and operations.")

## Responsibilities {#psds-config-icm-assign-user-roles-responsibilities__section_nd1_ntp_m3c}

The following is a list of all responsibilities that are provided with the ICM base system by default. Responsibility definitions can be used to build teams of users in the Teams tab within the ICM workspace. You can assign these using the dropdown menu on the Teams tab.

Responsibilities are different than user roles; responsibilities are tied to the case only and determined at the case level. These can only be assigned once a case has been created. A user can have multiple responsibilities
across cases, per case, and a user's responsibility within a case does not affect a user role.
The following is a list of all responsibilities that are provided with the ICM base system by default. Responsibility definitions can be added and removed as needed using the responsibility definition table. For information on how to configure responsibility definitions, see [Configuring Investigative Case Management role responsibilities](https://servicenow-prod.fluidtopics.net/Hosy6yQdA0_zKqGwko9CEQ "Configure and assign role responsibilities to users.").{#psds-config-icm-assign-user-roles-responsibilities__table_pqm_gkg_b2c__entry__2}

| Responsibility |   |
|-|-|
| Case Agent |   |
| Coroners Office Liason |   |
| Crime Lab Technician |   |
| District Attorney |   |
| Expert Analyst |   |
| Internal Affairs Officer |   |
| Investigative Assistant |   |
| Special Agent in Charge |   |
| Supervisory Agent |   |
[Tabela 1. Responsibility table]

{#psds-config-icm-assign-user-roles-responsibilities__table_pqm_gkg_b2c}