---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Create or update a household

# Create or update a household in Public Sector Digital Services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create or update a household.

## Antes de Iniciar

Role required: sn_customerservice.svc_location_manager, sn_customerservice_manager, admin

## Por Que e Quando Desempenhar Esta Tarefa

A household is made up of a group of consumers who live at a common address and share products and services. A household can have a designated head of household and multiple current members. The head of
household has access to all the cases and information for the other household members.

A user with the administrator role can create a household. This user can also delete a household. When a household is deleted, the system
removes its references and associations---including members, sold products, cases, and work orders---but doesn't delete the associated entities.
Service Model Foundation uses the household form to store details about a consumer household, including its members, their relationships, and any cases, entitlements, or contracts associated with them.

## Procedimento

1. Navigate to AllConstituent ServicesCustomerHouseholds.
2. Select New on the Households list.
3. On the form, fill in the fields.  
   For more information on the fields on the Household form, see [Household form](https://www.servicenow.com/docs/access?context=data-model-household-form&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
4. Select Submit.
{#psds-config-households-create-update__steps_fvl_h1n_yhc}

## Resultado

The household is added to the Households list. You can add constituents to the household entity, as well as create and manage cases for an entire household.
**Tarefas relacionadas**   

* [Add constituents to a household in Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/v4m8P8OET1ZzuKiJbGLWgg "Add consumers as members of a household.")
* [Create a relationship between household members in Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/B5BH9sbQMszGDdD19rpfXw "Create a relationship between two constituents who are current members of the same household.")
* [Create and manage cases for a constituent or household in Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/Zsil2rqe_G65EHI7SAXMAA "Staff members with the location agent role can create and manage cases for constituents and households.")