---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Enable communication channels

# Configure communication channels in Public Sector Digital Services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure communication channels such as chat, email, phone, virtual agent, and engagement messenger.

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| [Virtual AgentSet up Virtual Agent to use the predefined Virtual Agent topics (chatbot conversations) designed to help constituents complete common self-service tasks.](https://servicenow-prod.fluidtopics.net/pP5ZS4inaAXRJazG9yKHwQ "Set up ServiceNow Virtual Agent so that conversation designers (topic authors) can create and modify automated conversations for public sector use cases. Virtual Agent for Public Sector Digital Services also helps your constituents complete common self-service tasks on the Government Service Portal with predefined Government Service Virtual Agent topics (chatbot conversations).") | [Engagement MessengerSet up Engagement Messenger to enable your users to find the information or service that they need from third-party web applications.](https://servicenow-prod.fluidtopics.net/s7Xua9~72Tnm9_E6ejQ1Bg#psds-configure-engagement-messenger "Configure certain Engagement Messenger settings to enable public sector end users to create and track requests. With Engagement Messenger, public sector users can access self-service and chat features from third-party web applications outside of the ServiceNow environment.") |
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{#psds-config-enable-comm-channels__table_mhz_4gb_l1c}