---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Skill inputs

# Skill inputs for Now Assist for Public Sector Digital Services (PSDS) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use the inputs and triggers for each skill to configure how and when a skill is used.

## Overview of skills {#now-assist-psds-skill-inputs__section_gtv_fs4_hzb}

Depending on the selected skill, you can configure inputs. These settings determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a case
summary.

## Chat summarization skill {#now-assist-psds-skill-inputs__section_lrc_tr4_hzb}

{#now-assist-psds-skill-inputs__table_chat_summary_triggers__entry__2}

| Trigger | Description |
|-|-|
| Virtual Agent to Live Agent handoff | Chat summary that is generated when the chat handoff is done from Virtual Agent to a live agent. |
| Live Agent to Live Agent handoff | Chat summary that is generated when the chat handoff is done from a live agent to a live agent. |
| Quick action | Chat summary that is generated when the live agent performs the `/summarize` quick action. |
| Chat wrap-up | Chat summary that is generated when the live agent ends the chat. The Chat Summary field is updated for the interaction. |
| Short description | Short description field that is updated for the interaction when the live agent ends the chat. |
| Task creation | Short description and Description fields that are auto-populated on the task record when a task is created from an interaction. |
[Tabela 1. Triggers for the chat summarization skill]

{#now-assist-psds-skill-inputs__table_chat_summary_triggers}

The following table lists the inputs for the chat summarization skill.  
{#now-assist-psds-skill-inputs__table_rmd_q2q_hbc__entry__2}

| Input | Description |
|-|-|
| Chat conversations | Virtual Agent chat conversations are input data by default. |
| Portals | Portals to use as the source of the input data. You can't deselect the default product portal, and portals that are already in use by other products can't be selected. |
[Tabela 2. Inputs for the chat summarization skill]

{#now-assist-psds-skill-inputs__table_rmd_q2q_hbc}

The following table lists the property that you can select to control how a chat summary is displayed.  
{#now-assist-psds-skill-inputs__table_chat_summmary_property__entry__2}

| Property | Description |
|-|-|
| Bulleted list | Chat summary as an unordered list. When this option is set to Off, the chat summary can be viewed in paragraph form. |
[Tabela 3. Property for the chat summarization skill]

{#now-assist-psds-skill-inputs__table_chat_summmary_property}

## Case summarization skill {#now-assist-psds-skill-inputs__section_ijv_tr4_hzb}

The case summarization skill includes the inputs that identify the table and fields that are used when a case summary is generated.

In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.

The following table lists the inputs for the case summarization skill.  
{#now-assist-psds-skill-inputs__table_case_summary_inputs__entry__2}

| Input | Description |
|-|-|
| Input table | Case \[sn_gsm_case\] |
| Input fields | * Description * Short description * Work notes * Additional comments {#now-assist-psds-skill-inputs__ul_wht_y54_hzb} |
[Tabela 4. Inputs for the case summarization skill]

{#now-assist-psds-skill-inputs__table_case_summary_inputs}