---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Public Sector Core

# Exploring Public Sector Digital Services Core {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Public Sector Digital Services Core application provides data models, workflows, and experiences that enable the development of public sector customized applications, which deliver digital services to the government
constituents. It's built on Customer Service Management.

The core application comes with the following capabilities.
{#exploring-psds-core__table_sgg_zmd_xhc__entry__2}

| Capabilities | Features |
|-|-|
| Industry extension data model for government services | * Government case type * Constituent data model * Government services offered to constituents, businesses, and agencies * Government services received by a constituent and businesses * Persona-based roles for agents and citizens {#exploring-psds-core__ul_r4t_1nd_xhc} |
| Constituent Experience in Public Sector Digital Services Core | New government services portal has the following features: * Catalog * Knowledge * Cases * Services received * Households * Notifications * Profile * Search * Publications {#exploring-psds-core__ul_zz3_bnd_xhc} * Framework to build applications for government services * New user registration {#exploring-psds-core__ul_yz3_bnd_xhc} |
| Agent Experience in Public Sector Digital Services Core | * Configured agent workspace for government workers * Look up and verify constituents * New constituent and business creation experience * Constituent, business, and Agency360 * Government case type view and forms * Services offered view and forms {#exploring-psds-core__ul_jd1_gnd_xhc} Nota: This agent experience is separate from Public Sector Digital Services playbooks. This platform agent experience component comes default with Public Sector Digital Services Core, and can be used without Playbooks. To explore a different agent experience, see [Playbooks for Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/CWMPulSLS8z2zU6pdwZf5Q "A playbook provides government service agents with step-by-step guidance through the life cycle of a public service request case. Use Playbooks to fulfill requests for licenses and permits, government records and other public information, or non-emergency service requests."). |
[Tabela 1. Public Sector Digital Services Core capabilities]

{#exploring-psds-core__table_sgg_zmd_xhc}