---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Grants Management

# Configuring Grants Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install the Grants Management application, which enables users to submit and track grants management requests and provides government agents with a predefined process for handling and resolving these requests. You
can then configure the features available for submitting requests and routing requests to agents.  
As a user with the admin role, complete the following configuration tasks to set up Grants Management, after you install the [Public Sector Digital Services Core](https://servicenow-prod.fluidtopics.net/fpI0vF0mH7NjVB2zxuMXGw "You can install the Public Sector Digital Services Core application (sn_gsm) if you have an admin role. The application includes demo data.") application.{#configuring-grants-management-playbook__table_cmk_mdm_fwb__entry__2}

| Task | Description |
|-|-|
| [Install Grants Management for Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/rT8wLa4q5ENRlXUU8ozCWA "You can install the Grants Management application (com.sn.gsm_grants) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plug-ins if they aren’t already installed.") | Install Grants Management from the ServiceNow® Store. |
| [Automatically route social benefit requests using Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/ZWzCL1Ma_ruwRHBqOcpO1g#psds-configuring-awa-sbp "Use the ServiceNow Advanced Work Assignment (AWA) application to route and assign social benefits requests to designated agents.") | Use the ServiceNow Advanced Work Assignment (AWA) application to route and assign grant requests to designated agents. |
| [Configure pre-eligibility questions in Grants Management](https://servicenow-prod.fluidtopics.net/vyN2o45uUQIMsz8lhrWIKQ "The Grants Management Program Setup enables grant program managers to use decision trees to define a series of pre-eligibility questions to check if the applicants qualify for the program.") | Configure the eligibility framework engine to allow agents to confirm whether an applicant is eligible for the specific grant being requested. |
[Tabela 1. Configuration tasks for Grants Management]

{#configuring-grants-management-playbook__table_cmk_mdm_fwb}

## Key capabilities that support the Grants Management Workflows {#configuring-grants-management-playbook__section_fr4_rdy_dfc}

The main ServiceNow capabilities that are leveraged to support the Grants Management workflows are:

* Document Management/Processor: Manage internal docs with version control, security, \& workflow integration. Request and verify docs from applicants.
* [Playbooks](https://servicenow-prod.fluidtopics.net/CWMPulSLS8z2zU6pdwZf5Q "A playbook provides government service agents with step-by-step guidance through the life cycle of a public service request case. Use Playbooks to fulfill requests for licenses and permits, government records and other public information, or non-emergency service requests."): Provide a visual, step-by-step guide for applicants and agents to complete key processes.
* [Policy as Code Engine (PaCE)](https://www.servicenow.com/docs/access?context=pace-managing-policies&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US): Streamline the creation, maintenance, and use of screening criteria with a low-code rules engine.
* Configurable Portal Widgets: Use pre-built UI components for easy portal set up and modification.
* [Smart Assessment](https://servicenow-prod.fluidtopics.net/XY~5UewpZ~9qjVoDiJ9FsA "The Smart Assessment Engine (SAE) in ServiceNow streamlines and automates assessment processes, reducing manual efforts and costs. It supports various assessment types, includes drag-and-drop functionality for designing templates, and offers end-to-end workflow automation. SAE is highly configurable, making it adaptable for a wide range of use cases, including control attestation and risk identification."): Improve the creation and maintenance of application questions.
* [Decision Trees](https://servicenow-prod.fluidtopics.net/vyN2o45uUQIMsz8lhrWIKQ "The Grants Management Program Setup enables grant program managers to use decision trees to define a series of pre-eligibility questions to check if the applicants qualify for the program."): Provide a structured, step-by-step approach for pre-screening potential applicants.
{#configuring-grants-management-playbook__ul_f1s_k15_yxb}