Install and configure the Public Sector Digital Services Core application

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install the Public Sector Digital Services Core application and configure various features used in the application.

    As admins, perform the following administration tasks to install the Public Sector Digital Services Core application and configure key features. After the Public Sector Digital Services Core application is installed, admins configure public service offerings that define services available for request and the agencies that provide them.

    Tabela 1. Install tasks for Public Sector Digital Services Core
    Task
    Install Public Sector Digital Services Core Install Public Sector Digital Services Core (sn_gsm) from the ServiceNow® Store. It provides these key features:
    • Government Service Portal: Used by constituents and businesses to find, track, and request government services.
    • Agency Services Portal: Used by admins and managers to manage internal and external agency locations.
    • CSM Configurable Workspace: Used by agency agents, government agents, and government service managers to interact with and assist constituents, businesses, and contributors who are authorized to represent or assist constituents and businesses. This workspace requires configuration for public sector use.
    Review and assign roles to public sector users Assign public sector roles to users or groups that have been configured in the ServiceNow AI Platform®. For additional role information, see Roles installed with Public Sector Digital Services.
    Configure Public Sector Digital Services Core foundational data using guided setup Use guided setup to customize the Government Service Portal used by constituents, businesses, and agencies; configure the CSM Configurable Workspace for agents; and set up other features for public sector use.
    Optionally configure Public Sector Digital Services Core without guided setup Customize the government service portal and configure the CSM Configurable Workspace for agents.
    Configure Virtual Agent for Public Sector Digital Services Set up Virtual Agent so that conversation designers (topic authors) can create and modify chatbot conversations for public sector use cases. Also enable your end users to run Virtual Agent in the Government Service Portal and get help with self-service tasks.
    Configure a service for constituent, business, or agency Define the type of public service offered, the service taxonomy, and agency that offers the service.