---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Activate Public Sector Core

# Install and configure the Public Sector Digital Services Core application {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install the Public Sector Digital Services Core application and configure
various features used in the application.

As admins, perform the following administration tasks to install the Public Sector Digital Services Core application and configure key features. After the Public Sector Digital Services Core application is installed, admins configure public service offerings that define services available for request and the agencies that provide them.
{#configure-psds-core__table_a31_q44_fwb__entry__2}

| Task |   |
|-|-|
| [Install Public Sector Digital Services Core](https://servicenow-prod.fluidtopics.net/fpI0vF0mH7NjVB2zxuMXGw "You can install the Public Sector Digital Services Core application (sn_gsm) if you have an admin role. The application includes demo data.") | Install Public Sector Digital Services Core (sn_gsm) from the ServiceNow® Store. It provides these key features: * Government Service Portal: Used by constituents and businesses to find, track, and request government services. * Agency Services Portal: Used by admins and managers to manage internal and external agency locations. * CSM Configurable Workspace: Used by agency agents, government agents, and government service managers to interact with and assist constituents, businesses, and contributors who are authorized to represent or assist constituents and businesses. This workspace requires configuration for public sector use. {#configure-psds-core__ul_ydh_mcv_gwb} |
| [Review and assign roles to public sector users](https://servicenow-prod.fluidtopics.net/jsAeVYVUylB_3hOWkKB6vg "The Public Sector Digital Services application uses roles to provide access to information, identify internal and external users, maintain data security, and establish different types of relationships between users and public sector entities. These roles provide different levels of access to public sector data, to help maintain data security.") | Assign public sector roles to users or groups that have been configured in the ServiceNow AI Platform®. For additional role information, see [Roles installed with Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/Bel1_W9XbQ6~_B7TEbROZQ "The Public Sector Digital Services application uses roles to provide access to information, identify internal and external users, maintain data security, and establish different types of relationships between users."). |
| [Configure Public Sector Digital Services Core foundational data using guided setup](https://servicenow-prod.fluidtopics.net/J4pfSa~~Px1tTsB4YGTfRw#psds-use-gs "Walk through the guided setup processes to configure Public Sector Digital Services foundational data.") | Use guided setup to customize the Government Service Portal used by constituents, businesses, and agencies; configure the CSM Configurable Workspace for agents; and set up other features for public sector use. |
| [Optionally configure Public Sector Digital Services Core without guided setup](https://servicenow-prod.fluidtopics.net/aI~0TVkuxu7kaQ1b0WPAUw "As an admin, you can customize the Government Service Portal and configure the CSM Configurable Workspace for the Public Sector Digital Services Core application without using guided setup.") | Customize the government service portal and configure the CSM Configurable Workspace for agents. |
| [Configure Virtual Agent for Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/pP5ZS4inaAXRJazG9yKHwQ "Set up ServiceNow Virtual Agent so that conversation designers (topic authors) can create and modify automated conversations for public sector use cases. Virtual Agent for Public Sector Digital Services also helps your constituents complete common self-service tasks on the Government Service Portal with predefined Government Service Virtual Agent topics (chatbot conversations).") | Set up Virtual Agent so that conversation designers (topic authors) can create and modify chatbot conversations for public sector use cases. Also enable your end users to run Virtual Agent in the Government Service Portal and get help with self-service tasks. |
| [Configure a service for constituent, business, or agency](https://servicenow-prod.fluidtopics.net/2er3wEBdDKmht4JK40k3rw "Configure the Public Sector Digital Services service catalog so that you can define the type of public service being offered, the service taxonomy, and which agency offers the service. These services are displayed on the Government Service Portal.") | Define the type of public service offered, the service taxonomy, and agency that offers the service. |
[Tabela 1. Install tasks for Public Sector Digital Services Core]

{#configure-psds-core__table_a31_q44_fwb}