---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Portal performance optimization

# Portal performance optimization {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.  
Using the following performance enhancements, you can improve the overall user experience.

* Optimized high-load experience: Optimizes the employee experience during high usage such as live events, major announcements.

  For more information, see [High-traffic experience](https://servicenow-prod.fluidtopics.net/yC5~iBLusXJp4J1GWqJFqA "Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.").
* Defer widget load: Speeds up initial page rendering by loading only essential content first and deferring non-critical elements until later. Delay loading non-critical resources until after the main content is rendered.

  For more information, see [Defer load in Employee Center](https://servicenow-prod.fluidtopics.net/s3d9ZT~wgzt4I9aMODw5aw "Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.").
* Mega menu async load: Loads resources or data asynchronously in the background without blocking the main thread.

  For more information, see [Configure Mega menu async load system properties](https://servicenow-prod.fluidtopics.net/s2wIvCZN5OOfkuJ~fGKq7Q "The mega menu async improves the homepage interactivity by loading the Mega Menu in the background, enabling you to engage with visible content faster.").
* Skeleton load: Improves perceived performance by displaying placeholder elements (like grey boxes or lines) while actual content is loading. This placeholder UI reassures employees that the system is functional and reducing the wait times.

{#ec-load-experience-optimization__ul_djg_xwm_zbc}Admins can select regular or light modes by configuring your widget instances.  
Nota:  
* Skeleton loaders are not applicable to the customized widgets.
* Defer load configuration at the SP Portal level overrides the instance-level configurations.
{#ec-load-experience-optimization__ul_crg_tmq_rfc}
**Conceitos relacionados**   

* [High-traffic experience](https://servicenow-prod.fluidtopics.net/yC5~iBLusXJp4J1GWqJFqA "Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.")  
**Tarefas relacionadas**   

* [Configure Mega menu async load system properties](https://servicenow-prod.fluidtopics.net/s2wIvCZN5OOfkuJ~fGKq7Q "The mega menu async improves the homepage interactivity by loading the Mega Menu in the background, enabling you to engage with visible content faster.")
* [Modify defer load instance option](https://servicenow-prod.fluidtopics.net/03yLUQc8fs6dPLFjMTzhQg "Deferred loading helps delay the loading of a resource or widget to improve the overall usability of the page.")