--- sourceDocument: Australia Enterprise Architecture (formerly Application Portfolio Management) sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/application-portfolio-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enterprise Architecture (formerly Application Portfolio Management) ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # Generate insights into business applications # Generate insights into business applications {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 min. de leitura Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by Now Assist for Enterprise Architecture (EA). The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights. ## Antes de Iniciar Importante: This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [Now Assist Admin console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Nota: The Business application insights Now Assist skill is currently not supported by the Now LLM Long Term Stable models (LTS) AI model provider. Role required: sn_apm.apm_user ## Por Que e Quando Desempenhar Esta Tarefa The business application insights help you to make informed decisions without manually reviewing large volumes of data. Help minimize the time that you spend to learn about critical details of business applications like purpose, risk, cost, and recommendations for rationalization. The business application summary and insights are generated based on certain related fields and related lists. To view the list of fields and related lists based on which the summary and insights are generated, navigate to AllNow Assist AdminSkillsNow Assist SkillsTechnologyEABusiness application insightsChoose input. For more details, see [Configure Now Assist for Enterprise Architecture (EA)](https://servicenow-prod.fluidtopics.net/WU_B9JfR34vMgf~eJvmwHw "If you have the admin role, you can configure the Now Assist for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA)."). The generated insights automatically include contextual information from the page where you initiate the insight generation. This contextual data is fetched automatically and requires no additional configuration. The following contextual information is displayed depending on the source page: * Business Portfolio page * Primary capability: The specific capability from which you initiated the insight generation (including hierarchy path and level). * Additional capabilities: Other capabilities to which the business application is associated with * Cross-capability impact: Information about how the application spans multiple capabilities * Indicator scores: Indicator scores associated with that business application * Fiscal period: Fiscal period for which you're viewing the business application details for {#generate-insights-into-ba__ul_ykt_d34_g3c} Nota: If a business application is connected to multiple business capabilities, the summary is different depending on which capability node you use to generate the insights. The capability from which you initiate the insight generation is treated as the primary capability. For example, consider a business application Rewards Engagement System that is connected to three capabilities: * Manage Internal Controls * Employee Benefits Management * Compensation Planning {#generate-insights-into-ba__ul_lx3_fk4_g3c} If you generate insights from the Manage Internal Controls node in the capability hierarchy, the summary identifies Manage Internal Controls as the primary capability and mention that the application is also connected to two additional capabilities. The insights focus on how the application supports internal controls, with cross-capability impact. If you then navigate to the Employee Benefits Management node and generate insights for the same Rewards Engagement System application, the summary is different. * Application rationalization bubble chart page * Axis information: Which metrics are plotted on the X and Y axes for the business application * Quadrant position: Which quadrant the business application is positioned in (for example, top-right quadrant) * Bubble size: Metric configured for bubble size * Planned disposition: If set for the business application, the insights include the planned disposition value, who set it, when it was set, and the reasoning * Fiscal period: Selected fiscal period for which the business application details are displayed {#generate-insights-into-ba__ul_nmb_x34_g3c} * Application rationalization list view page * Indicator scores: All visible indicator scores (both assessed and not assessed) * Actual scores: Actual scores, if it's enabled by you * Fiscal period: Selected fiscal period for which the business application details are displayed * Connected demands: Information about demands to which the application is connected {#generate-insights-into-ba__ul_lvl_vk4_g3c} * Business application details page: When you generate insights from the business application details page (the record page), the insights are generated using only the default configuration fields and lists without additional contextual data. For information on the default configuration, see [Configure Now Assist for Enterprise Architecture (EA)](https://servicenow-prod.fluidtopics.net/WU_B9JfR34vMgf~eJvmwHw "If you have the admin role, you can configure the Now Assist for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA)."). {#generate-insights-into-ba__ul_xms_b34_g3c} You can also provide feedback on the business application insights using the thumbs up or thumbs down button. The feedback helps to notify whether the generated business application insights are useful. ## Procedimento 1. Navigate to WorkspacesEnterprise Architecture Workspace. 2. Open the Portfolio List view by selecting the Portfolio icon ![](). 3. Select the expand row icon ![]() next to Application Portfolio. 4. Select Business Applications. 5. Select the business application for which you want to generate insights. 6. Select Generate insights. The insights for the business application are generated. You can also view insights into a business application wherever business application details are displayed in a side panel, for example of the application rationalization page. 7. Generate a new version of the business application insights by selecting the Refresh icon ![](), in case you changed any details associated with the business application. **Conceitos relacionados** * [Rationalization of business applications](https://servicenow-prod.fluidtopics.net/JHgGbJ1S4wBnEOWNfA4TPQ "As an Enterprise Architect, you can use application rationalization to evaluate your business applications.") * [Working with the business portfolio module](https://servicenow-prod.fluidtopics.net/aCL8RGnwqEC3IW4XzfF74w "Manage business capabilities, add sub-capabilities, associate business applications.") * [Exploring a business portfolio](https://servicenow-prod.fluidtopics.net/esD7R4jS1aoh29aDrfSsfg "As an Enterprise Architect, view the capability hierarchy, manage capabilities, and assign business applications to the capabilities.") **Tarefas relacionadas** * [Edit business application details in list view](https://servicenow-prod.fluidtopics.net/utRDy5UhODCokwImJeJEhQ "You can make updates to the business application record directly from the list, without leaving the list view.") * [Analyze applications using the bubble chart](https://servicenow-prod.fluidtopics.net/CIzCvy904jHzIr0Ei0oxLA "Consolidate and analyze the business applications based on multiple scores.") * [Edit business application details in bubble chart view](https://servicenow-prod.fluidtopics.net/E7J0ZV0k4_AV~kFp2s0mZQ "You can make updates to the business application record directly from the list, without leaving the bubble chart view.")