---
sourceDocument: Australia Enterprise Architecture (formerly Application Portfolio Management)
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/application-portfolio-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enterprise Architecture (formerly Application Portfolio Management)

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Create a diagram using CSDM shapes

# Create a diagram using CSDM shapes {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The CSDM shapes represent objects visually in diagrams, enabling architects to model business capabilities, applications, services, and technical components in alignment with the Now Platform.

## Antes de Iniciar

Role required: sn_apm.apm_user

## Procedimento

1. Navigate to WorkspacesEnterprise Architecture Workspace.
2. Open the Modeling page by selecting the Enterprise Modeling and Visualization icon (![Modeling]()).
3. Select the New drop-down menu.
4. Select Blank diagram.
5. On the Blank diagram modal, enter a name for the artifact.  
   You can optionally choose an architectural category for the diagram.
6. Select Create diagram.  
   An empty canvas gets created for the artifact.
7. From the Shapes panel, add CSDM shapes to the canvas.  
   Nota:  
   You can add a shape to the canvas by either selecting the shape or by dragging the shape from the Shapes palette to the canvas.
8. Select a shape on the canvas, and associate it with CMDB records.
   * Choose existing- Select this radio button to associate the shape with an existing CMDB record.
   * Create new- Select this radio button to create a CMDB record directly from the diagram.
   {#eaw-modeling-create-diagram-csdm__choices_flq_xfk_zcc}
9. Define the relationship by selecting connector lines.  
   The Relationship side panel opens. Select a Relationship and Value. For more information on the CSDM shapes and relationships, see [CSDM shapes support in the Enterprise Modeling and Visualization](https://servicenow-prod.fluidtopics.net/xmjVhs~JzbyKzpf0xtiY9Q "ServiceNow CSDM data model defines standardized relationships between service-related objects in the CMDB. It ensures consistency across ITSM, ITOM, and EA practices. In Enterprise Architecture Workspace, CSDM shapes represent these objects visually in diagrams, enabling architects to model business capabilities, applications, services, and technical components in alignment with the Now Platform.").
10. Select a shape and add related records for the shape by selecting the ![Add related records]() icon.  
    The Add related records icon appears only when the shape is linked to an existing CMDB record. When you select the icon, the Add related records window opens. This window displays the entities along with their names and relationship types (CI relationship, M2M, or Reference).
11. Select the Entities that you want to include and then select Add.  
    The selected entities are added to the diagram with the relationship showing in CSDM format. In the diagram, the dotted lines represent the reference links and the solid lines represent the CI relationships.
12. Select Commit changes to synchronize the diagram to the database.  
    This option is available only when the diagram is approved. For more information, see [Synchronize a shape to the database](https://servicenow-prod.fluidtopics.net/Z~WjgNdQysllXfGPaZrvZQ "Add a shape to a diagram. Synchronize the shape to the database by mapping the shape to an existing CI or adding a CI.").
13. Select Share to share the diagram with individuals or groups.  
    For more information, see [Share a modeling diagram](https://servicenow-prod.fluidtopics.net/EpYEbaSzcmJYTTJfczyAsw "Share your draft diagrams with individuals and groups and define access levels for them to view and modify the diagram.").
14. Select the More Actions menu (![More actions menu.]()) to perform the following actions:
    * Save as new version: Select this option to create a version for the selected diagram. The version number is automatically added in the Version number field, and it isn't editable. For more information, see [Save as a new version](https://servicenow-prod.fluidtopics.net/cCMJ_fR5NDZIHDpk~IUivw "Copy an existing diagram and create a version for it within the selected architectural artifact. You can update the new version as required.").
    * Duplicate: Select this option to duplicate the diagram. For more information, see [Duplicate a modeling diagram](https://servicenow-prod.fluidtopics.net/pcrQYU0ILUarCWRWC7gofQ "You can make a copy of an existing diagram that you created and modify the duplicate diagram according to your requirement.").
    * Submit for approval: Select this option to submit the diagram for approval. The approval process can be done through a configured workflow. By default, the approval request is submitted to the Enterprise Architect group. For more information, see [Submit a modeling diagram for approval](https://servicenow-prod.fluidtopics.net/7ARONgAS4oK3QXInUnosEg "Send your draft modeling diagrams for approval. After receiving the approval, you can commit the diagram to the database. The approval process can be done through a configured workflow. By default, the approval request is submitted to the Enterprise Architect group.").
    {#eaw-modeling-create-diagram-csdm__choices_iyf_1gy_dcc}
{#eaw-modeling-create-diagram-csdm__steps_jwp_1gn_3hc}