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sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/application-portfolio-management

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ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enterprise Architecture (formerly Application Portfolio Management)

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---

# Exploring business processes

# Exploring business processes {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Business processes are a structured sequence of tasks that are grouped, helping to accomplish specific outcomes.

You can create business processes or modify an existing one to align it with your business requirements.

Based on the requirements, the business capability hierarchy can be modeled using the business process relationship. You can edit the business process records using the CI relationships to create a business process hierarchy.

A business process or capability hierarchy is an ordered grouping of business processes in a hierarchical fashion.  

## L0 and L1 business processes {#eaw-business-processes__example_ohz_3cb_ybc}

L0 signifies the high-level process encompassing all activities associated with that process. For example, in the IT service management business process, the L0 business process encompasses all activities related to managing IT
services within the organization.

L1 signifies the specific tasks within the L0 business process. For example, within the IT service management business process, incident management is an L1 business process which specifically deals with logging, categorizing, and
resolving incidents.
**Tarefas relacionadas**   

* [View all business processes](https://servicenow-prod.fluidtopics.net/dblUo2Pa8u~aBxSEiDl5rw "You can view the list of all available business processes in the Enterprise Architecture Workspace.")
* [Add or edit a business process](https://servicenow-prod.fluidtopics.net/C2z6ZDxQ9fC90G75QPwpRw "Business processes are a structured sequence of tasks that are grouped, helping to accomplish specific outcomes. Create a business process to group applications that help accomplish a specific application service.")
* [Manage architectural artifacts of a business process](https://servicenow-prod.fluidtopics.net/8Qn_1yR0t7nUK03inS_7wA "You can create new, add, or remove the artifacts that are associated with a business process.")
* [Add or remove a business process from a value stream stage](https://servicenow-prod.fluidtopics.net/rlAjOCSVLKCbhKSF~L1nxA "You can add an existing business process to a value stream stage to map your enterprise architecture workflows to the stages of your value streams. You can also remove associated business processes if they are no longer relevant for the value stream stage.")