---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/application-development

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Service Portal vs Workspace

# Service Portal vs Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Understand the similarities and differences between a Service Portal and a Workspace on the ServiceNow AI Platform.

## When to choose which {#dev-get-start-service-portal-vs-workspace__section_fys_bn5_whc}

* Use Service Portal for enterprise self‑service front doors, such as an employee center or customer portal.
* Use a Workspace when you need a single location for agents and fulfillers to triage, collaborate, resolve records, and view analytics.
{#dev-get-start-service-portal-vs-workspace__ul_t2h_rx5_whc}

## Similarities between Service Portal and Workspace {#dev-get-start-service-portal-vs-workspace__section_tk2_cn5_whc}

* Better user experience than classic forms and lists.
* Configurable without heavy coding.
* Mobile-friendly.
* Support responsive layouts.
* Find catalog items and knowledge with AI search when licensed and configured.
{#dev-get-start-service-portal-vs-workspace__ul_xqv_hp5_whc}

## Differences between Service Portal and Workspace {#dev-get-start-service-portal-vs-workspace__section_qlf_dn5_whc}

{#dev-get-start-service-portal-vs-workspace__table_aj5_2p5_whc__entry__3}

|   | Service Portal | Workspace |
|-|-|-|
| Primary audience | Requesters (employees, customers, partners) | Fulfillers or agents handling cases, incidents, and tasks |
| Purpose | Branded self-service site for requester browsing, requesting, and approvals | Task-centric workbench for triage, resolution, and collaboration |
| UI Framework | AngularJS-based widgets, pages, themes | Next Experience UI withUI Builder and web components |
| Configuration tools | Service Portal Designer and Branding Editor | UI Builder for pages, variants, components, and declarative actions |
| Base system options | Employee Center portal for user self-service | Configurable workspaces (for example, Service Operations Workspace and CSM Configurable Workspace) |
| Navigation | Portal menus and topic pages | Unified Navigation with multi-tab sessions |
| Analytics | Portal usage analytics and optional AI Search | Embedded analytics, KPIs, and agent assist features |
| Upgrade path | Migrate to Employee Center for an updated taxonomy | Move from classic Agent Workspace to Configurable Workspaces |
[ ]

{#dev-get-start-service-portal-vs-workspace__table_aj5_2p5_whc}