---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Account onboarding

# Account onboarding {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

With the account onboarding solution, service providers can repeatedly define, measure, and collaborate with customers on the activities needed to onboard rapidly.  
Importante:  
Account Lifecycle Events has been renamed to Customer Success Management in Zurich.
* **[Account onboarding landing page](https://servicenow-prod.fluidtopics.net/NVX6YFitssTRYJSuTI1QsQ)**   
  Get real time visibility into your onboarding cases and track your onboarding tasks.
* **[View account onboarding cases in the CSM portal](https://servicenow-prod.fluidtopics.net/XIybEPJipQh9jwOpNIprQg)**   
  View the account onboarding case records or case task records on the Customer Service Management (CSM) portal.
* **[Recommended Actions available with account onboarding](https://servicenow-prod.fluidtopics.net/f9BDZNl5Z9fqbHKW1T8ESg)**   
  Use the predefined recommended actions that are available with the base system during the account onboarding process.
* **[Create a success play for account onboarding](https://servicenow-prod.fluidtopics.net/DkL6LmkbqBWM8kTQCz7AIw)**   
  Use this option to create a success play for successfully completing an account onboarding journey.
* **[View related items](https://servicenow-prod.fluidtopics.net/TXUTRtY3tJLK_14gpjF~uA)**   
  The Related Items component provides access to related list items associated with your account onboarding case.
* **[Account onboarding knowledge base](https://servicenow-prod.fluidtopics.net/maeDCjq94vMr_bccHo4HxQ)**   
  Several knowledge base articles are provided for account onboarding.