---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Customer success

# Customer success {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn how your organization can use the customer success solution to engage with your customers, mitigate risks by running success plays, and identify opportunities for expansion and renewals.  
Importante:  
Account Lifecycle Events has been renamed to Customer Success Management in Zurich.
* **[Success report dashboard overview](https://servicenow-prod.fluidtopics.net/jYNEOxxp9krBn9GxFqfQew)**   
  The success report dashboard enables customer success managers to oversee and manage the overall customer portfolio.
* **[Success portfolio dashboard](https://servicenow-prod.fluidtopics.net/ns0rrnkbtJXE6h7~sxgj0A)**   
  Get an overall view of your success portfolio including your engagements, account status, escalations, and risks.
* **[Risk portfolio dashboard](https://servicenow-prod.fluidtopics.net/axLZl6gpTCIIzkIsNPCGBw)**   
  Get an overall view of all active risks, top risk categories, and the risk scope of all engagements with which you're associated.
* **[Engagement home page](https://servicenow-prod.fluidtopics.net/MyfVvWzYpO88V_BvkhQpYA)**   
  This page provides detailed information of an engagement including internal and external stakeholders, upcoming touchpoints, initiatives, and blueprints.
* **[View product usage and capability data](https://servicenow-prod.fluidtopics.net/GLj2suzZMK3_gmcJsmwGmQ)**   
  View the product usage and capability data for a specific sold product over a period of time.
* **[View a product adoption roadmap](https://servicenow-prod.fluidtopics.net/7S_t8DpAnZSTHBhm0CVgtw)**   
  View and organize products or capabilities into lanes to create a visual adoption plan for customer engagements.
* **[View customer success cases in the CSM portal](https://servicenow-prod.fluidtopics.net/msl8lf4YO4P_x_RGP3gATw)**   
  View the customer success case records or case task records on the Customer Service Management (CSM) portal.
* **[Touchpoint home page](https://servicenow-prod.fluidtopics.net/KVMZMhQIW8mU~hf1wt415w)**   
  During the engagement lifecycle, customer success agents schedule regular touchpoints with customers to evaluate progress, provide feedback, and offer guidance.
* **[View related items](https://servicenow-prod.fluidtopics.net/bMnoIRYcX9yD9A0n45nREQ)**   
  The Related Items component provides access to related lists associated with engagements, customer plays, and internal plays
* **[AI search with Recommended Actions](https://servicenow-prod.fluidtopics.net/aLRoypGsgMN~c06nnEB63w)**   
  Use AI search with Recommended Actions to create contexts and search for relevant records.