---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Manage engagements

# Manage engagements {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure metrics to calculate the health and risk score for an engagement.
* **[Calculate the engagement health score](https://servicenow-prod.fluidtopics.net/QSwZSGCUsgAl7y~tyC3r_w)**   
  Use the Calculated metric data source to determine the health score of an engagement.
* **[Define risk criteria](https://servicenow-prod.fluidtopics.net/IX1qYjb85v~0Cg5i1gLHKQ)**   
  Use the engagement risk definition to configure the metrics required to define the risk signals for an engagement.
* **[Setup the color banding table](https://servicenow-prod.fluidtopics.net/0kcjIVcTSYN6sa4nREB7Jg)**   
  Use the color banding table to set up how the engagement health score is visually represented in the Success Landing and Engagement pages.