---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Use response templates in the full email composer

# Use response templates in the full email composer {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Insert common responses into your emails by using response templates in the Compose Email page instead of manually drafting a response.

## Before you begin

Role required: email_composer

## Procedure

1. Open a Workspace record in your instance.
2. Open the Compose Email page by selecting the More actions icon (![More actions icon]()) and Compose Email.
3. Apply a response template from the Agent Assist panel.
   1. From the Agent Assist panel, select the Response Templates icon (![Response Templates icon]()).  
      A list of response templates opens in the Agent Assist panel.

      Note:  
      Find the response template you need by using the search bar in the Response Templates list.
   2. Copy a response template without viewing its full contents by selecting the More actions icon (![More actions icon]()) and selecting Copy to Clipboard.
   3. Copy a response template after viewing its full contents by selecting a template from the list and selecting Copy to Clipboard.
   4. Paste the response template into your email.
4. Apply a response template from the email footer.
   1. From the email footer, select the Apply templates icon (![Apply templates icon]()).  
      A modal opens with different types of templates.

   2. Select the Response templates tab.
   3. Select a response template from the list.  
      Note:  
      Find the response template you need by using the search bar in the Response templates tab.
   4. Add the template to your email by selecting Insert.
5. Apply a response template with a keyboard shortcut.  
   For instructions on applying a response template with a keyboard shortcut, see [Add response templates with a keyboard shortcut](https://servicenow-prod.fluidtopics.net/brfYjr~Gw6hFKtErWfU2gg "Use keyboard shortcuts to view response templates, drafts, and email templates.").