---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Use response templates in the mini email composer

# Use response templates in the mini email composer {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Insert common responses into your emails by using response templates in the mini email composer instead of manually drafting a response.

## Before you begin

Role required: email_composer

## Procedure

1. Open a Workspace record in your instance.
2. Open the mini email composer by selecting the Email tab under the Compose panel.
3. From the email footer, select the Apply templates icon (![Apply templates icon]()).  
   A modal opens with different types of templates.

4. Select the Response templates tab.
5. Select a response template from the list.  
   Note:  
   Find the response template you need by using the search bar in the Response templates tab.
6. Add the template to your email by selecting Insert.
7. Apply a response template with a keyboard shortcut.  
   For instructions on applying a response template with a keyboard shortcut, see [Add response templates with a keyboard shortcut](https://servicenow-prod.fluidtopics.net/brfYjr~Gw6hFKtErWfU2gg "Use keyboard shortcuts to view response templates, drafts, and email templates.").