---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Insert a quick message from the mini email composer

# Insert a quick message from the mini email composer {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Insert predefined content into email messages from the mini email composer.

## Before you begin

Role required: email_composer

## Procedure

1. Open a Workspace record in your instance.
2. Open the mini email composer by selecting the Email tab under the Compose panel.
3. From the email footer, select the Apply templates icon (![Apply templates icon]()).  
   A modal opens with different types of templates.

4. Select the Quick messages tab.
5. Select a quick message from the list.  
   Note:  
   Find the quick message you need by using the search bar in the Quick messages tab.
6. Add the template to your email by selecting Insert.