---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Use AI filter assist

# Use AI filter assist {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

AI filter assist enables you to convert everyday language into an AI-generated encoded query.

## Before you begin

Important:  
The AI filter assist feature is available with ServiceNow® Pro Plus licensing. Discuss licensing with your ServiceNow® account representative for information specific to your contract.

Role required: workspace_user

## Procedure

1. Open a workspace list in your instance.
2. From the list header, select the filter button (![filter button]()).  
   A dialog box opens for generating filters.

3. Select one of the following options from the menu.  
   * Select Add to existing filters to add additional conditions onto the filter that's currently applied.
   * Select Edit existing filters to refine the filter that's currently applied.
   * Select Start new to generate a new filter.
   {#use-ai-filter-assist__ul_xql_lbl_g3c}
4. Create a query with everyday language using one of the following options.  
   * Enter a query manually.
   * Select the microphone icon (![microphone icon]()) and speak a query out loud.
   {#use-ai-filter-assist__ul_x3r_pbl_g3c}
5. Select the submit icon (![submit icon]()) to generate the filters.  
   A dialog box opens to display the generated filters.

6. Review the generated filters and select one of the following options.  
   * Select the edit icon (![edit icon]()) to make changes to the generated filters.
   * Select Apply to submit the filters.
   {#use-ai-filter-assist__ul_ybr_5bl_g3c}
7. Show the conditions panel by selecting the filter button drop-down arrow (![filter button]()) and Advanced Filter.
8. View a list of filters you generated recently by selecting the history icon (![history icon]()).