---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Enable tiny URL support

# Enable tiny URL support {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The default URLs by which the system renders pages may exceed the character limit of some browsers, resulting in an error message. You can
enable tiny URL support, which generates shortened internal URLs, to help prevent this error.

## Before you begin

Role required: admin

## About this task

The Tiny URL Support plugin is activated and enabled automatically. Confirm that this plugin is enabled if you receive a failure to open page error during routine operations in the ServiceNow AI Platform.  
Note:  
The system doesn't convert all URLs to tiny URLs. Only some URLs the system generates as redirects are converted. For example, the URL that the browser generates when a user opens a record isn't converted to a tiny URL.

## Procedure

1. Navigate to AllSystem PropertiesSystem.
2. Select the Use tiny URLs when a redirect URL becomes too large. This ensures that URLs that are too large for IE (greater than 2083) are not used. Instead, they are converted to a tiny URL to work around the IE issue. (glide.use_tiny_urls property).
3. **Optional:** Update the value in the Minimum length of a redirect URL that is turned into a tiny URL (default=1024) (glide.tiny_url_min_length property), if desired.
4. Select Save.

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