---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Navigate to a record or module using a URL

# Navigate to a record or module using a URL {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users can navigate to a record or module directly by using a URL. This topic explains
the URL schema by which the system renders pages.

## Before you begin

Role required: admin

## About this task

Note:  
The sysparm_query page parameter behaves differently for a list versus a form.

* List: Returns records that match the query conditions.
* Form (with sys_id=-1 specified): Applies the values to the new record.
{#navigate-using-url__ul_ocg_mp3_bp}

## Procedure

1. To access the unique, secure web address for each instance, enter the default format: https://\<instancename\>.service-now.com.  
   Note:  
   To display a custom base URL in email notifications, set the glide.email.override.url property. For more information, see [Advanced email properties](https://www.servicenow.com/docs/access?context=r_AdditionalProperties&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
2. For other URL displays, enter one of the following schemas:  
   {#navigate-using-url__table_ocs_m3y_h1b__entry__2}

   | Action | Schema |
   |-|-|
   | To display the page in the standard interface, with the banner frame on top and the application navigator on the left | `nav_to.do?uri=` |
   | To open a form, list, UI page, or other page | `<page name>.do?` |
   | To view a list | ` <table name>_list.do` |
   | To open a record in form view | `<sys_id>` |
   | To create a new record | `sys_id` is -1. |
   | To specify a query, view, redirection page, and more. | `<page parameters>` Parameters include the following examples: * sysparm_view=ess: Specifies a view (ess). * sysparm_query=number=INC00040: Specifies a query (number is INC00040). * sysparm_query=priority=2\^active=true: Specifies a complex query with two terms (priority is 2 and active is true). * sysparm_query=priority=2\^active=true\^EQ\^GROUPBYcategory: Groups query results (by category). * sysparm_order=number: Specifies the field by which to sort (number). * sysparm_order_direction=desc: Specifies a sort order (descending). * sysparm_force_row_count=5: Limits the maximum number of results (5 records). * sysparm_result_view=viewname: Specifies the view for search results. {#navigate-using-url__ul_t4c_4jy_h1b} |
   | To specify a file format. (CSV, XML, PDF, or UNL (Unload)) | `%26CSV` |
   | To separate page parameters | `&` |
   | To build multiple term queries or specify multiple field values | `^`(carat) |
   |   |   |
   [ ]

   {#navigate-using-url__table_ocs_m3y_h1b}
* **[Enable tiny URL support](https://servicenow-prod.fluidtopics.net/PLs~IE0RWSvjQ_cX7YqCpQ)**   
  The default URLs by which the system renders pages may exceed the character limit of some browsers, resulting in an error message. You can enable tiny URL support, which generates shortened internal URLs, to help prevent this error.
* **[Examples of navigating by URL](https://servicenow-prod.fluidtopics.net/XQiN_VSu8ab5rfb~gcD7Vw)**   
  A list of example URLs that demonstrate ways to open pages in the ServiceNow application.

**Related concepts**   

* [Page navigation by URL](https://servicenow-prod.fluidtopics.net/7Im35qYWkNK3zJeUs~DyGg "You can navigate to a portal or a page in Service Portal using a URL.")