---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Explore

# Exploring Configurable Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Get an overview of Configurable Workspace so you can understand how to configure and use it for your organization.

## Configurable Workspace overview {#learn-about-agent-workspace__section_dwt_vr5_pfc}

A [workspace](https://servicenow-prod.fluidtopics.net/2jVfLWHR3kN0fpNyJD2QsQ#gloss-workspace-csm) provides a suite of tools in a single, focused work area that enables an agent to complete an entire job efficiently.

For example, an agent can receive an incoming case, review its details, communicate with the requester, and close the case within a single interface.

Configurable Workspace is a workspace [app shell](https://servicenow-prod.fluidtopics.net/2jVfLWHR3kN0fpNyJD2QsQ#gloss-app-shell) provided by the ServiceNow AI Platform®.

ServiceNow offers prebuilt Configurable Workspace experiences to target specific users and issues. For a list of workspaces ServiceNow offers, see [List of workspaces](https://servicenow-prod.fluidtopics.net/MAD~ZPFTTZAfwAOw_gz1JQ "List of all workspaces ServiceNow offers to target specific users and issues.").

## UI Builder and Configurable Workspace {#learn-about-agent-workspace__section_hlf_cy5_pfc}

[Admins](https://servicenow-prod.fluidtopics.net/2jVfLWHR3kN0fpNyJD2QsQ#gloss-admin) use [UI Builder](https://servicenow-prod.fluidtopics.net/2jVfLWHR3kN0fpNyJD2QsQ#gloss-ui-builder-uib) to create a Configurable Workspace experience from scratch or to modify prebuilt workspaces to match their workflows, branding, and data needs.

UI Builder is a WYSIWYG web user interface builder that uses Next Experience Components as the building blocks for Configurable Workspace
[pages](https://servicenow-prod.fluidtopics.net/2jVfLWHR3kN0fpNyJD2QsQ#gloss-page-ui-builder). Each [component](https://servicenow-prod.fluidtopics.net/2jVfLWHR3kN0fpNyJD2QsQ#gloss-component-ui-builder) provides a specific function like showing a list of records or displaying a form.

## Parts within a Configurable Workspace {#learn-about-agent-workspace__section_sk4_x1v_pfc}

Configurable Workspace experiences are made up of several parts that help agents navigate, manage, and work on records.

[Lists](https://servicenow-prod.fluidtopics.net/WQK_EvJLIIebD7gIaBFvvg "Learn about the components in UI Builder that enable admins to create and customize lists and list pages for a Configurable Workspace.")
:   Lists display multiple records in a Configurable Workspace, such as cases, task, or incidents, so that agents can find and work on records quickly.

[Forms](https://servicenow-prod.fluidtopics.net/OWpN~L2P9HxrkUJmml4Pyw "Learn about the components in UI Builder that enable admins to create and customize forms for a Configurable Workspace.")
:   Forms enable agents to view, enter, and update details about the record.

[Activity stream](https://servicenow-prod.fluidtopics.net/SCI9S3hZNmokK5eWXii4DA "Learn about the components in UI Builder that enable admins to create and customize the Activity stream for a Configurable Workspace.")
:   The Activity stream helps agents stay informed by displaying a running history of updates and communications within a record.

[Compose](https://servicenow-prod.fluidtopics.net/rbzqn6Icx0867nV4lbeDiQ "Learn about the components in UI Builder that enable admins to create and customize the Compose section for a Configurable Workspace.")
:   The Compose area in a record page enables agents to communicate with customers and other agents through comments, work notes, and emails.

[Tabs sidebar](https://servicenow-prod.fluidtopics.net/CO4jr1ovzMX2ahwMvxGVeA "Learn about the components in UI Builder that enable admins to create and customize the tabs sidebar for a Configurable Workspace.")
:   The tabs sidebar is a flexible panel on a record page that provides agents with additional tools and information displayed as tabs like Agent assist and form templates.