---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Customize keyboard shortcuts

# Customize Next Experience keyboard shortcuts {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize Next Experience keyboard shortcuts to streamline your workflow and boost productivity. Keyboard shortcuts can also improve accessibility by reducing reliance on cursor navigation.

## Before you begin

Role required: none

## About this task

Customizations apply to your user profile and persist across sessions.

Learn more about customizing keyboard shortcuts from the following tutorial:

## Procedure

1. Navigate to User MenuKeyboard shortcuts.  
   The keyboard shortcuts modal opens.Figure 1. Keyboard shortcuts modal
2. Select Remap keyboard shortcuts.
3. Find a keyboard shortcut to customize by scrolling or entering text.
   * Scroll vertically through the list of available keyboard shortcuts.
   * Enter text into the Search field to search through the entire list of available keyboard shortcuts.

   {#customize-keyboard-shortcuts__choices_p34_gxw_ldc}  
   Note:  
   The pencil icon ![]() appears for those keyboard shortcuts that are customizable. System-defined shortcuts can't be customized.
4. Select the pencil icon ![]() to edit the keyboard shortcut.
5. Enter the new key combination, then select the check mark to save your change.  
   Note:  
   You don't need to delete the existing shortcut. Entering a new key combination replaces it. Keyboard shortcuts must include at least one modifier key, for example, Ctrl, Command, or Alt.
   Figure 2. Acceptance of keyboard shortcut changes  
   Note:  
   If the key combination is already in use, the system displays a notification.Figure 3. Keyboard shortcut already exists message
6. Select Close to exit the modal.
7. **Optional:** To restore all remapped keyboard shortcuts to their original values, select Restore Defaults.  
   A confirmation dialog opens.

## Result

The keyboard shortcut is saved and ready to use.

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