---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Configure time intervals for user presence

# Configure time intervals for user presence {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

User presence shows that users are viewing a record sometimes after they have already
left. The system only checks for user presence every two minutes by default. You can allow
the system to check more frequently by configuring some system properties.

## Before you begin

Role required: admin

## About this task

These properties control how often the system checks for updates or caches user presence.

* glide.ui.presence.cache_seconds
* glide.ui.presence.time_back_minutes
{#configure-time-interval-user-presence__ul_uwn_fgw_x1b}You can configure each property to check more or less frequently. Checking more frequently might slow performance.

## Procedure

1. Navigate to the system properties list by typing <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
2. Search for each of the properties to make sure they do not already exist in the list.
3. Click New.
4. To control how often the system checks for updates, configure the following property.  
   {#configure-time-interval-user-presence__table_nwk_llw_x1b__entry__2}

   | Field | Description |
   |-|-|
   | Name | glide.ui.presence.time_back_minutes |
   | Type | integer |
   | Value | How often in minutes you want the system to check for user presence. The default number is 2. |
   [Table 1. Time back property]

   {#configure-time-interval-user-presence__table_nwk_llw_x1b}
5. To control how often the system caches logged in user information, configure the following property.  
   {#configure-time-interval-user-presence__table_wlj_rlw_x1b__entry__2}

   | Field | Description |
   |-|-|
   | Name | glide.ui.presence.cache_seconds |
   | Type | integer |
   | Value | How often in seconds, the system caches the user presence information. The default number is 5. |
   [Table 2. Cache property]

   {#configure-time-interval-user-presence__table_wlj_rlw_x1b}
6. Click Submit.