---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Configure the HTML editor toolbar

# Configure the HTML editor toolbar for journal fields {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure toolbar options for the HTML editor within journal input fields.

## Before you begin

Role required: admin

## Procedure

1. Navigate to <kbd class="ph userinput">sys_properties.list</kbd>.  
   The entire list of properties in the System Properties \[sys_properties\] table opens.
2. Configure HTML plugins for journal input fields.
   1. Add a system property named glide.ui.journal.html.plugins.  
      For more information on adding system property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
   2. Select Submit.
   {#configure-html-editor-toolbar__substeps_og1_mz2_k3c}
3. Configure the HTML editor toolbar for journal input fields.
   1. Add a system property named glide.ui.journal.html.toolbar.  
      For more information on adding system property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
   2. Select Submit.
   {#configure-html-editor-toolbar__substeps_tcc_qyg_k3c}
4. Configure what happens when you press Enter (Windows) or Return (Mac) within journal fields.
   1. From the System Properties list, select the glide.ui.journal.newline_behavior system property.  
      A System Property record opens.
   2. In the Value field, enter one of the following options:  

      <kbd class="ph userinput">default</kbd>
      :   When you press Enter (Windows) or Return (Mac), the HTML editor inserts a block.
      :   When you press Shift+Enter (Windows) and Shift+Return (Mac), the HTML editor inserts a br tag.

      <kbd class="ph userinput">block</kbd>
      :   The HTML editor inserts a block in all cases.

      <kbd class="ph userinput">linebreak</kbd>
      :   The HTML editor inserts a br tag in all cases.

      <kbd class="ph userinput">invert</kbd>
      :   When you press Enter (Windows) or Return (Mac), the HTML editor inserts a br tag.
      :   When you press Shift+Enter (Windows) and Shift+Return (Mac), the HTML editor inserts a block.
   3. Select Update.
   {#configure-html-editor-toolbar__substeps_fvp_vyg_k3c}