---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Digital signature and encryption

# Configuring digital signature and encryption for emails {#ariaid-title1}

* Release version: Australia
* 
* Updated August 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure emails that send a digital signature to verify you as an authentic sender and an email encryption to certify authentic recipients.
A digital signature verifies the email sender and assures recipients that the email came from a trusted source and wasn't altered. In the email composer for Configurable Workspace, you can select a check box to digitally sign outbound emails.

Encryption makes the email unreadable to anyone except the intended recipient. In the email composer for Configurable Workspace, you can select a check box to encrypt outbound emails.

## Digital signature and encryption configuration {#config-email-digital-signature-encryption__section_pdy_txg_bgc}

To use digital signature or encryption for emails in Configurable Workspace, configure S/MIME for your instance. For information on S/MIME and instructions to configure S/MIME for emails, see [Setting up S/MIME for email](https://www.servicenow.com/docs/access?context=smime-for-email-signing-and-encryption&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Configuring S/MIME for emails requires the following steps:  

[Import an S/MIME key pair](https://www.servicenow.com/docs/access?context=import-smime-key-pair&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Import an S/MIME key pair consisting of the private key and certificate to sign outbound emails or decrypt emails.

[Upload a CA certificate](https://www.servicenow.com/docs/access?context=upload-ca-certificate&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Upload a digital CA (Certificate Authority) certificate to validate email certificates for secure communication.

[Upload an email certificate](https://www.servicenow.com/docs/access?context=upload-email-certificate&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Upload an email certificate to validate a signature for inbound email or encrypt an outbound email or both for secure communication.

[Enable S/MIME](https://www.servicenow.com/docs/access?context=enable-smime-for-outbound-and-inbound&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Configure S/MIME settings for inbound and outbound email.