---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Mini email composer

# Send emails from the mini email composer {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create and send and send emails without leaving the record.

## Before you begin

Role required: email_composer

## Procedure

1. Open a Workspace record in your instance.
2. Select the Email tab in Compose.  
   An email draft opens with the same functionality as creating an email from a new workspace tab.
3. If available, complete the Reply To or From field.  
   This field specifies who the recipient can reply to after receiving your email. You may choose to specify an entity apart from yourself. For example, the IT service desk.
4. In the To field, add an email recipient.  
   You can also add Cc and Bcc recipients by selecting Cc/Bcc.
5. In the Subject field, enter a subject line.
6. **Optional:** Hide the email header including all recipient fields by selecting the chevron icon (![Chevron icon]()).
7. Create the email body.  
   You can insert an email template into the email body. For more information, see [Use email templates in the mini email composer](https://servicenow-prod.fluidtopics.net/fWP6Gg5WMiPgkRwUeOi2JQ "Quickly compose emails for common issues by selecting an email template in the record view instead of manually drafting an email.").

   You can attach a file to the email. For more information, see [Add a file to an email from the mini email composer](https://servicenow-prod.fluidtopics.net/ot1xoIutqrmyC35aczBMjA "Send a file from your computer or related record to a requester or agent from the mini email composer by attaching it to an email.").
8. Select Send.  
   Drafts save automatically after a set number of seconds. For more information on finding email drafts, see [Review email drafts from the mini email composer](https://servicenow-prod.fluidtopics.net/etNgSwPZW4YAK_YB5ZhwTg "View emails saved for later or create a new email while saving your current draft automatically from the full email composer.").