---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Filters and breadcrumbs

# Filters and breadcrumbs {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

A filter is a set of conditions applied to a table to help you find and work with a
subset of the data in that table.

You can apply, modify, create, and save filters. A hierarchical list of conditions at the top
of the table --- breadcrumbs --- indicates the current filter.

Breadcrumbs offer a quick form of filter navigation. They are ordered from left to right. The
left condition is the most general, and the right condition is the most specific. Clicking a
breadcrumb removes all the conditions to its right. Clicking the condition separator (\>) before a
condition removes only that condition.

By default, a user with no roles cannot see the breadcrumbs or filter. Administrators can
configure the ESS portal to allow unauthenticated users to see breadcrumbs and filters by using a
script include. For more information on using script includes to suppress breadcrumbs and
filters, see
[Use script includes to suppress filters and breadcrumbs](https://www.servicenow.com/docs/access?context=t_SuppressFiltersScriptInclude&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
.  
Figure 1. Breadcrumbs, List v2  
Examples:

* Clicking Priority = 2 removes the condition Category = Software and returns all active incidents with a priority of 2.
* Clicking the condition separator (\>) before Priority = 2 removes the condition Priority = 2 and returns all active incidents in the software category.
* Clicking All removes all conditions and returns all incidents in the system.
{#c_UsingFiltersAndBreadcrumbs__ul_akz_rt2_qv}

Click a breadcrumb to refresh the list of records and show the latest information for those
records.  
Note:  
Clicking the New button in a filtered list automatically applies the same filter to the new record. For example, clicking New in the Resolved Incidents list opens a record preset with State set to Resolved. In a list filtered for active, priority 1 incidents, clicking New opens a record preset with Active selected and Priority set to 1 - Critical.

You can
change the preset values on the form as needed. If there is a field you do not want to have
populated in this way, you can add the following dictionary attribute to the field:
ignore_filter_on_new=true.

Additional navigational functions are available when you right-click a breadcrumb.  
{#c_UsingFiltersAndBreadcrumbs__table_wr2_3mw_tt__entry__2}

| Option | Description |
|-|-|
| Open new window | Opens the results list for the breadcrumb in a new tab or window. |
| Copy URL | Copies the URL to the clipboard for the results list of the breadcrumb. Follow browser instructions if browser security measures restrict this function. |
| Copy query | Copies the encoded query to the clipboard for the breadcrumb. You can use this query in the URL of an instance or in the reference qualifier field of a dictionary entry. For example, if you are viewing a list of all active incidents with a high or medium impact, right-click the breadcrumb and copy the query active=true\^impact=1\^ORimpact=2. You can append this query to the end of the instance URL as follows: https://{instance_name}/incident_list.do?sysparm_query=active=true\^impact=1\^ORimpact=2 This selection is not available for the All breadcrumb. |
[Table 1. Breadcrumb right-click options]

{#c_UsingFiltersAndBreadcrumbs__table_wr2_3mw_tt}
* **[Quick filters](https://servicenow-prod.fluidtopics.net/4c~blxMZiij35GZkUmwxdg)**   
  To quickly filter a list using a value in a field, right-click in the field and select Show Matching or Filter Out. For date fields, choose from Show Before, Show After, and Filter Out.
* **[Filters](https://servicenow-prod.fluidtopics.net/DuVRD27xZPEO0P4mJ0_3WQ)**   
  A filter restricts what records appear in a list by providing a set of conditions each record must meet to be included in the list.
* **[Save and use filters in a list view](https://servicenow-prod.fluidtopics.net/1E18eIlS5QBKPW6o~4k1Qg)**   
  Depending on your access rights, you may save filters for everyone, a user group, or yourself. You can apply saved filters and edit or delete them.
* **[Filter admin functions](https://servicenow-prod.fluidtopics.net/6f6tSgvwYJ2j22WQivO7VA)**   
  Administrators can work with filters in the Filters table \[sys_filter\], including creating, editing, and deleting filters.
* **[Encoded query strings](https://servicenow-prod.fluidtopics.net/zZH0kv_NTJ96WFugvpGUZQ)**   
  An encoded query string represents a complex filter on a list of records.

**Related tasks**   

* [Generate an encoded query string through a filter](https://servicenow-prod.fluidtopics.net/AVyddpslrO6oxlkNPKmJ5g "You can generate an encoded query string through a filter on any list and paste the string into a URL query or a reference qualifier.")  
**Related topics**   

* [Dictionary attributes](https://www.servicenow.com/docs/access?context=c_DictionaryAttributes&version=australia&pubname=australia-platform-administration&ft:locale=en-US)