---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Insert a quick message from the full email composer

# Insert a quick message from the full email composer {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Insert predefined content into email messages from the full email composer.

## Before you begin

Role required: email_composer

## Procedure

1. Open a Workspace record in your instance.
2. Open the Compose Email page by selecting the More actions icon (![More actions icon]()) and Compose Email.
3. Apply a quick message from the Agent Assist panel.
   1. From the Agent Assist panel, select the Quick Messages icon (![Quick message icon]()).  
      A list of quick messages opens in the Agent Assist panel.  
      Note:  
      Find the quick messages you need by using the search bar in the Quick Messages list.
   2. Add a quick message without viewing its full contents by selecting the Insert icon (![Insert icon]()).
   3. Add a quick message after viewing its full contents by selecting a message from the list and selecting Insert.
   {#add-quick-message__substeps_w3f_f4t_fdc}
4. Apply a quick message from the email footer.
   1. From the email footer, select the Apply templates icon (![Apply templates icon]()).  
      A modal opens with different types of templates.

   2. Select the Quick messages tab.
   3. Select a quick message from the list.  
      Note:  
      Find the quick message you need by using the search bar in the Quick messages tab.
   4. Add the template to your email by selecting Insert.
   {#add-quick-message__substeps_xtb_krt_fdc}
{#add-quick-message__steps_cqh_sbs_12c}