--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Using a regulated environment # Using the ServiceNow Store in a regulated environment {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Using the ServiceNow Store in a regulated environment In regulated environments, ServiceNow provides isolated instances of the ServiceNow Store---either federal or regional---to meet strict data security, privacy, and compliance requirements. These isolated stores ensure that organizations, including government bodies, can procure applications while adhering to their specific regulatory standards. Not all regulated environments require such isolation; if your environment does not have access to a federal or regional Store, you should use the commercial ServiceNow Store instead. Show full answer Show less It is important to note that applications available in these isolated Stores are not pre-accredited, so customers must conduct their own security reviews to ensure compliance with their regulatory requirements. ## Accessing and Procuring Applications * **Determine the correct Store:** Confirm whether your regulated environment uses an isolated federal/regional ServiceNow Store or the commercial Store to guide your procurement process. * **Trial and Free Applications:** You can request 30-day trials or obtain free applications through the isolated Store using the same processes as the commercial Store. * **Paid Applications:** Requests for paid apps in regulated environments follow specific procedures outlined for federal or regional Stores. * **On-premise Instances:** Separate guidance exists for procuring apps for on-premise instances, including uploading and installing applications. ## Installation * If your instance is hosted in a regulated environment, follow the standard installation procedures for applications or plugins. * If your instance is self-hosted, upload the app manually as per on-premise instructions. ## Additional Considerations * Certain app listing types are restricted in federal or regional Stores to maintain data privacy standards. * Terms and conditions acceptance is mandatory in the ServiceNow Store; failure to accept these blocks procurement and installation processes. * Customers should verify whether their environment has access to an isolated federal or regional ServiceNow Store to ensure compliance and proper procurement. Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store. ## Overview of using the ServiceNow Store in a regulated environment {#using-regulated-store__cf-using-parent-workflow} Regulated instances of the ServiceNow AI Platform are hosted in datacenters that comply with the specific regional, organizational, or governmental needs of the customers that use them. With a regulated instance, an organization or government body can determine specific requirements, including data residency, privacy and security, and compliance requirements. Some regulated environments require their own isolated instances of the ServiceNow Store to meet security requirements. Isolated instances of the ServiceNow Store are available in both federal and regional regulated instances. Not all regulated environments require an isolated instance of the ServiceNow Store. If your environment doesn't have access to an isolated federal or regional ServiceNow Store, use the commercial [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) instead. For more information about which environments have access to an isolated federal or regional ServiceNow Store, see [Environments with federal or regional ServiceNow Store instances](https://servicenow-prod.fluidtopics.net/iJgp5a_TqSFvVuiAd5XB2A "Certain regulated environments contain an isolated instance of the ServiceNow Store to support data security requirements. Find out whether your environment has its own federal or regional instance of the ServiceNow Store."). Important: Applications and products available in federal and regional instances of the ServiceNow Store aren't accredited. You must perform your own security review to confirm that an application or product meets the requirements for your regulated instance. Figure 1. Procuring and installing apps in a regulated environment 1. Access the correct version of the ServiceNow Store for your environment. * If your regulated environment has an isolated federal or regional instance of the ServiceNow Store, see [Access the ServiceNow Store for a regulated environment](https://servicenow-prod.fluidtopics.net/L8ivkcTQgCaZQT1xkpFG3g "Log in to the isolated instance of the ServiceNow Store contained in your regulated environment."). * If your regulated environment doesn't require an isolated federal or regional instance, use the procurement process for the commercial [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) instead. For information about procuring apps from the commercial ServiceNow Store, refer to [Getting apps and trials from the ServiceNow Store](https://servicenow-prod.fluidtopics.net/cGnUAXVw6ABDj4NIKvO7kQ "Learn more about the different procurement flows for apps from the ServiceNow Store."). {#using-regulated-store__ul_amf_42s_1fc} 2. Procure an application from an isolated federal or regional instance of the ServiceNow Store. * To request a 30-day trial, log in to your federal or regional instance of the ServiceNow Store and use the same process that users of the commercial ServiceNow Store do. For more information, see [Start an application trial from the ServiceNow Store](https://servicenow-prod.fluidtopics.net/oacDOdf9A7Iq56~qYJHRDw "Request a 30-day trial of an app to test its functionality in a non-production instance."). * To get an application that's available at no additional cost, log in to your federal or regional instance of the ServiceNow Store and use the same process that users of the commercial ServiceNow Store do. For more information, see [Get a free application](https://servicenow-prod.fluidtopics.net/8XDUk9Zw4Nd2lwbSeb6kPA "Get an app that's available at no additional cost from the ServiceNow Store when the app has custom terms and conditions or requires provider approval."). * To request a paid application, see [Request a paid app for a regulated environment](https://servicenow-prod.fluidtopics.net/h6vSndVrldpDYjhgEKe~7A "Request to buy a paid app from a federal or regional ServiceNow Store instance to make that app available on your regulated instance."). * To complete procurement of an application for an on-premise instance, see [Get an app or product as an on-premise customer](https://servicenow-prod.fluidtopics.net/GETKX3hhoibSv0uj1FbuhA "Procure and download encrypted apps, products, and dependencies from the ServiceNow Store for use with your on-premise (self-hosted) instance."). {#using-regulated-store__ul_s1f_vgs_1fc} 3. Install an application in a regulated environment. * If you have a hosted instance in a regulated environment, see [Install an application or plugin](https://servicenow-prod.fluidtopics.net/G4hz5xNq1LKhZNfakvXfsg "Install an application or plugin to make its features available on your instance."). * If you self-host your instance, see [Upload an app to an on-premise instance](https://servicenow-prod.fluidtopics.net/9P43Iie~g7kTjePK6MlYUw "Upload an application's encrypted file to your on-premise instance to make it available for installation."). {#using-regulated-store__ul_v1v_1hs_1fc} {#using-regulated-store__ol_v1v_5fl_1fc} ## Additional info {#using-regulated-store__section_zh2_51l_1fc} * [Environments with federal or regional ServiceNow Store instances](https://servicenow-prod.fluidtopics.net/iJgp5a_TqSFvVuiAd5XB2A "Certain regulated environments contain an isolated instance of the ServiceNow Store to support data security requirements. Find out whether your environment has its own federal or regional instance of the ServiceNow Store.") Certain regulated environments contain an isolated instance of the ServiceNow Store to support data security requirements. Find out whether your environment has its own federal or regional instance of the ServiceNow Store. * [Listing types not available in regulated environments](https://servicenow-prod.fluidtopics.net/sYJlHgKaIx7gCG6qfi_LsQ "To preserve data privacy standards, certain types of app listings can't be offered in federal or regional instances of the ServiceNow Store.") To preserve data privacy standards, certain types of app listings can't be offered in federal or regional instances of the ServiceNow Store. * [Terms and conditions in the ServiceNow Store](https://servicenow-prod.fluidtopics.net/b29~t8D3iye6FumaCkkz_Q "Learn about when terms and conditions must be accepted in the ServiceNow Store. Unaccepted terms and conditions block procurement and installations.") Learn about when terms and conditions must be accepted in the ServiceNow Store. Unaccepted terms and conditions block procurement and installations. {#using-regulated-store__ul_ffj_5ms_1fc}