---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create

# Creating an email account {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use email administrator to create email accounts, email filter, and create an email account for Microsoft Graph.
* **[Email accounts](https://servicenow-prod.fluidtopics.net/S_ETqMwnAavX_yzInwb~Wg)**   
  Email accounts store the connection details and credentials the system uses to access external email servers and services.
* **[Email filters](https://servicenow-prod.fluidtopics.net/X5XezhpKbsJf~3Nsn7GIzQ)**   
  Specify which inbound emails to ignore or move to a particular mailbox.
* **[Email service](https://servicenow-prod.fluidtopics.net/ELlxno_81UKZW5vQMXLElQ)**   
  The Email Service API provides endpoint to install the Email API on the instance.