---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Use

# Use Inbound email actions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create inbound email actions and reprocess received emails.
* **[Create an inbound email action](https://servicenow-prod.fluidtopics.net/IotxvPgylxxX6jqlNwKyjA)**   
  Create inbound email actions to define the actions that the system takes when an email is received.
* **[Reprocess received emails](https://servicenow-prod.fluidtopics.net/qwN4WOIUhsfxTg0BI1PJ8g)**   
  When a email has been processed incorrectly, fix the underlying problem, then reprocess the email. You can reprocess emails individually or in a batch.
* **[Sensitive data redaction](https://servicenow-prod.fluidtopics.net/7a~lxidlUMn3TgnSS8guuQ)**   
  Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy.