---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Use agentic workflows in emails

# Use email agentic workflow {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use email agentic workflow to intelligently analyze inbound emails, extract information, perform necessary actions, and draft responses.

## Email agentic workflows in email notifications {#use-agentic-ai-notifications__section_gtv_xm3_jhc}

{#use-agentic-ai-notifications__table_fx5_fn3_jhc__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| [Intent to action](https://servicenow-prod.fluidtopics.net/mWJPj8pN5ZhC3vLhJltXAA "The Email agentic workflow automates inbound email processing by intelligently interpreting requests, extracting required information, performing actions, and generating responses.") | Triages tasks that are created via inbound emails by identifying intent, executing actions, and drafting appropriate email responses. | * Intent Identification Agent * Intent Executor Agent * Email Generator Agent {#use-agentic-ai-notifications__ul_r1f_wn3_jhc} |
[Table 1. Available email agentic workflows]

{#use-agentic-ai-notifications__table_fx5_fn3_jhc}

<br />

## Role permissions and access {#use-agentic-ai-notifications__section_qcy_5hj_jhc}

The execution role provides the minimum required permissions to execute intents. Additional intent execution roles can be added as needed to extend permissions for specific actions. Without these, the execution may fail due to
insufficient permissions.
{#use-agentic-ai-notifications__table_frc_w3j_jhc__entry__2}

| Role | Description |
|-|-|
| sn_notif_agents.notification_ai_admin | Has permission to read and create intents, actions and map actions. |
| sn_notif_agents.notification_ai_reader | Has permission to read intents and actions. |
| sn_notif_agents.intent_executor | Has permission to execute intents. |
[Table 2. Roles for action execution]

{#use-agentic-ai-notifications__table_frc_w3j_jhc}  
Note:  
When an action runs, it uses the sender's permission, guest users use the guest_email_agent role which is limited by default to sn_notif_agents.intent_executor. If the execution action needs more access, those permissions must be added under the sn_notif_agents.intent_executor role as a child role so it can run properly. The system masks the role based on user permissions, revealing only the roles common to both the user and the sn_notif_agents.intent_executor roles.

Email Generation for Reply Email Action

After you connect an AI Search profile to the reply-email action, users can submit queries that can be answered using the profile's content. AI Search check the sender's permissions and returns only the information permitted for their
role.
<br />